Why do my coworkers not get notified when I tag them in comments on documents in SharePoint?

Question

When someone tags me in a comment in a SharePoint document I get an email, but when I tag other people, they are not notified. I also tried "assigning" them the task in the comment, but they still do not get an email notification. How can they be notified if they are mentioned in a document?

Answer 1

Hi @Dalia Khan,

This problem can occur if one of the following conditions is true:

• The file is in the Checked out state.
• The file is in the Draft state, and the library’s Draft item security options don’t include Any user who can read items.

To fix this problem, the file should be checked in or moved from the draft state. If the issue persists, it may be due to permissions not being granted to the user's account to access the sites, library, or list in which the user wants to use @mention functionality.

Reference: @Mentions in SharePoint files don’t send email notifications to participants.

---

If the answer is helpful, please click "Accept as Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.