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Microsoft Authenticator App recovery

Talor Gerrin 5 Reputation points
2024-07-27T01:59:38.1666667+00:00

Hello,

I got a new phone and am unable to log into my facebook & instagram accounts because I used the microsoft authenticator app for the two-step verification. I no longer have access to my old phone and have no way of recovering my authenticator app information. What do I do?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. akinbade abiola 9,625 Reputation points
    2024-07-27T07:28:41.5533333+00:00

    Hello Talor Gerrin,

    Thanks for your question.

    You'll need to contact Facebook support for help with a Facebook account.  

    Facebook help:  https://www.facebook.com/help/

    Password recovery:  https://www.facebook.com/help/213395615347144

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

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