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SMS verification not working

Reena 0 Reputation points
2024-07-27T09:42:12.9733333+00:00

Hello, I have downloaded the Microsoft authenticator app and it needs me to type in my verification code via SMS. I don't receive anything but I have checked my profile and it's correct. Please help.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. George Chrysovalantis Grammatikos 511 Reputation points MVP
    2024-07-27T12:53:47.8966667+00:00

    Hi,

    If your issue concerns Microsoft's account, please check on the security page if you have configured the correct sign-in verification option(s).

    https://account.live.com/proofs/manage/additional

    This document will help you: https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

    If the issue relates to a work account, please refer to the Security Information below.

    https://mysignins.microsoft.com/security-info

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