GetKeywordIdeas service slow/not responding

Question

Dear,

For a couple of months, we have been using the Bing (Microsoft) Ads API GetKeywordIdeas service operation to retrieve historical statistics for a specified set of keywords. These statistics are displayed within an internal tool. Since last month we started using the GetKeywordIdeas service operation more intensively, making around 2k daily requests to store the statistics and use them for analysis.

Since the beginning of our more extensive usage, we have encountered some requests that we were not able to complete within 5 minutes. This problem got worse since last Friday (26th of July), resulting in 70% of the requests taking more than 5 minutes (not completed before the 5-minute time-out has reached).

Today we performed a lot of tests and noticed that a connection was successfully established within less than 0.2 seconds. The access token and request parameters are validated and an error response is provided within not more than a second. But when authentication is successful and the request is valid, the connection stays open for a very long time and rarely finishes.

The requests we make contain:

• Search parameters: a maximum of 200 keywords (queries) and a language (e.g. English), location (e.g. United States, ID 190), network (OwnedAndOperatedAndSyndicatedSearch) & device (e.g. Computers).
• Idea attributes: Keyword, MonthlySearchCounts, SuggestedBid, Competition.
• Expand ideas: false

We are using the Bing Ads API ad insight service version 13 and PHP BingAds SDK (microsoft/bingads) version 13.0.19. The extensive tests are performed using the SDK version 13.0.19 & 13.0.21, and cURL.

Can you please look into this problem and keep us informed about any progress? Please let us know if you need more information.

Looking forward to receiving your reply,

Kind regards, Joep