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Hello,
I am an app developer, I submitted an app in the Store. The app is not free, it is currently unavailable to customers, but the reports from the Developer Dashboard show that it's being acquired for free.
The app is "List Hub"
https://www.microsoft.com/en-us/p/list-hub/9nblggh4v58j
I guess the "List Hub" settings I set on the Developer Dashboard are OK since on this Web page I can see the text: "List Hub is currently not available." and the "Redeem a code" button. I haven't given redemption codes to anybody.
Today I downloaded the "List Hub" file from the Developer Dashboard site:
20201209_f71e4197-2394-4fa1-a39e-243b4a9a7c47_Acquisition.tsv
The file has zero values in the Purchase Amount fields.
DateStamp TitleId ProductId XboxProductId ProductTypeName TitleName CatalogId SandboxId SkuId SkuTypeName SkuDisplayName AvailabilityId RegionName CountryName Market PaymentType StoreClientName StoreClientCategory ParentProductName ParentProductId XboxParentProductId AcquisitionType PurchaseTaxType LocalCurrencyCode SupportedPlatform Age Gender OsVersion DeviceType PurchaseQuantity PurchasePriceUSDAmount PurchaseTaxUSDAmount PurchasePriceLocalAmount PurchaseTaxLocalAmount
2020-12-09 73D7944A 9NBLGGH4V58J App List Hub 1 RETAIL 0012 full List Hub 9VBS41PWSCGC North America United States US Zero Amount Paid Universal Store Native Client Microsoft Store (client) List Hub 9NBLGGH4V58J Free NoApplicableTaxes USD PC Unknown Unknown Windows 10 PC 1 0 0 0 0
I would like to understand why people are acquiring my Store app for free.
I'd appreciate your help on this problem I have.
Mariana
PS: I was not able to find a tag that matches my question, "paid app acquired for free", and I just selected a tag.
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Please open a free support ticket here: Contact Us. Then you could talk to the backend team directly. Only the backend team could check the records of your app. Choose to Contact us, select Dashboard for Topic, and select App submissions and management for issue type.
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@MGM ,
Could you please reach out to Product Support Channel.