Object refrence not set to an instancfe of an object

Ata Arif 0

when trying to connect Azure to SDL Trados 2024 I get this error message:

Ryan Hill 28,631 Reputation points Microsoft Employee

2024-08-28T18:47:40.45+00:00

@Ata Arif the error message didn't post. Can you clarify your issue and the Azure service offering you're trying to utilize?
Ata Arif 0 Reputation points

2024-08-28T19:08:22.3066667+00:00

Thank you very much for your reply
please find some error messages and the log attached
.Screenshot 2024-08-12 160120-2.png

Screenshot 2024-08-12 160146-3.png

Screenshot 2024-08-28 200742-last .png
Ata Arif 0 Reputation points

2024-08-28T19:11:56.92+00:00

Hi Ryan

thank you for your answer

here are some screenshots
Ata Arif 0 Reputation points

2024-08-28T19:14:35.5166667+00:00

when I click on the Microsoft API key I get this error message
Ata Arif 0 Reputation points

2024-08-28T19:17:52.1833333+00:00

here is the log:

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-08 20:08:26.6473 Error HandleError: System.Net.Http.HttpRequestException: Response status code does not indicate success: 401 (PermissionDenied).

at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()

at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-10 19:12:50.8730 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-10 19:12:51.1580 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-10 19:12:53.1496 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-10 19:13:08.3292 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-10 19:13:08.4056 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-10 19:13:08.8071 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:12:00.5737 Error HandleError: System.ArgumentException: IDX12729: Unable to decode the header '[PII of type 'System.String' is hidden. For more details, see https://aka.ms/IdentityModel/PII.]' as Base64Url encoded string. ---> System.MissingMethodException: Method not found: 'Boolean Microsoft.IdentityModel.Tokens.Json.JsonSerializerPrimitives.IsReaderAtTokenType(System.Text.Json.Utf8JsonReader ByRef, System.Text.Json.JsonTokenType, Boolean)'.

at System.IdentityModel.Tokens.Jwt.JwtHeader..ctor(String json)

at System.IdentityModel.Tokens.Jwt.JwtHeader.Base64UrlDeserialize(String base64UrlEncodedJsonString)

at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData)

--- End of inner exception stack trace ---

at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData)

at System.IdentityModel.Tokens.Jwt.JwtSecurityTokenHandler.ReadJwtToken(String token)

at MicrosoftTranslatorProvider.Service.MicrosoftService.ReadToken(String token)

at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:14:58.5454 Error HandleError: System.ArgumentException: IDX12729: Unable to decode the header '[PII of type 'System.String' is hidden. For more details, see https://aka.ms/IdentityModel/PII.]' as Base64Url encoded string. ---> System.MissingMethodException: Method not found: 'Boolean Microsoft.IdentityModel.Tokens.Json.JsonSerializerPrimitives.IsReaderAtTokenType(System.Text.Json.Utf8JsonReader ByRef, System.Text.Json.JsonTokenType, Boolean)'.

at System.IdentityModel.Tokens.Jwt.JwtHeader..ctor(String json)

at System.IdentityModel.Tokens.Jwt.JwtHeader.Base64UrlDeserialize(String base64UrlEncodedJsonString)

at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData)

--- End of inner exception stack trace ---

at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData)

at System.IdentityModel.Tokens.Jwt.JwtSecurityTokenHandler.ReadJwtToken(String token)

at MicrosoftTranslatorProvider.Service.MicrosoftService.ReadToken(String token)

at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:16:34.5069 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:16:34.6940 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:16:40.9687 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:18:51.9412 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:19:11.0003 Error HandleError: System.ArgumentException: IDX12729: Unable to decode the header '[PII of type 'System.String' is hidden. For more details, see https://aka.ms/IdentityModel/PII.]' as Base64Url encoded string. ---> System.MissingMethodException: Method not found: 'Boolean Microsoft.IdentityModel.Tokens.Json.JsonSerializerPrimitives.IsReaderAtTokenType(System.Text.Json.Utf8JsonReader ByRef, System.Text.Json.JsonTokenType, Boolean)'.

at System.IdentityModel.Tokens.Jwt.JwtHeader..ctor(String json)

at System.IdentityModel.Tokens.Jwt.JwtHeader.Base64UrlDeserialize(String base64UrlEncodedJsonString)

at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData)

--- End of inner exception stack trace ---

at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData)

at System.IdentityModel.Tokens.Jwt.JwtSecurityTokenHandler.ReadJwtToken(String token)

at MicrosoftTranslatorProvider.Service.MicrosoftService.ReadToken(String token)

at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:22:49.4931 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:22:50.4172 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:22:56.8694 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:22:57.9968 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:23:17.5277 Error HandleError: System.Net.Http.HttpRequestException: Response status code does not indicate success: 401 (PermissionDenied).

at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()

at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:23:45.8765 Error HandleError: System.ArgumentException: IDX12729: Unable to decode the header '[PII of type 'System.String' is hidden. For more details, see https://aka.ms/IdentityModel/PII.]' as Base64Url encoded string. ---> System.MissingMethodException: Method not found: 'Boolean Microsoft.IdentityModel.Tokens.Json.JsonSerializerPrimitives.IsReaderAtTokenType(System.Text.Json.Utf8JsonReader ByRef, System.Text.Json.JsonTokenType, Boolean)'.

at System.IdentityModel.Tokens.Jwt.JwtHeader..ctor(String json)

at System.IdentityModel.Tokens.Jwt.JwtHeader.Base64UrlDeserialize(String base64UrlEncodedJsonString)

at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData)

--- End of inner exception stack trace ---

at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData)

at System.IdentityModel.Tokens.Jwt.JwtSecurityTokenHandler.ReadJwtToken(String token)

at MicrosoftTranslatorProvider.Service.MicrosoftService.ReadToken(String token)

at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:23:54.1455 Error HandleError: System.Net.Http.HttpRequestException: Response status code does not indicate success: 401 (Access Denied).

at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()

at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:23:59.5726 Error HandleError: System.ArgumentException: IDX12729: Unable to decode the header '[PII of type 'System.String' is hidden. For more details, see https://aka.ms/IdentityModel/PII.]' as Base64Url encoded string. ---> System.MissingMethodException: Method not found: 'Boolean Microsoft.IdentityModel.Tokens.Json.JsonSerializerPrimitives.IsReaderAtTokenType(System.Text.Json.Utf8JsonReader ByRef, System.Text.Json.JsonTokenType, Boolean)'.

at System.IdentityModel.Tokens.Jwt.JwtHeader..ctor(String json)

at System.IdentityModel.Tokens.Jwt.JwtHeader.Base64UrlDeserialize(String base64UrlEncodedJsonString)

at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData)

--- End of inner exception stack trace ---

at System.IdentityModel.Tokens.Jwt.JwtSecurityToken.Decode(String[] tokenParts, String rawData)

at System.IdentityModel.Tokens.Jwt.JwtSecurityTokenHandler.ReadJwtToken(String token)

at MicrosoftTranslatorProvider.Service.MicrosoftService.ReadToken(String token)

at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:26:11.8317 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:26:12.1419 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:27:42.4625 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:29:41.5327 Error HandleError: System.Net.Http.HttpRequestException: Response status code does not indicate success: 401 (PermissionDenied).

at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()

at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:30:46.0168 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:30:46.0670 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:30:52.4387 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:30:52.8270 Error HandleError: System.Exception: Resource not found

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.TryRequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

at MicrosoftTranslatorProvider.Service.PrivateEndpointService.RequestTranslation(PrivateEndpoint privateEndpoint, ProxySettings proxySettings, PairModel pairMapping, String textToTranslate)

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:38:01.9415 Error HandleError: System.Net.Http.HttpRequestException: Response status code does not indicate success: 401 (PermissionDenied).

at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()

at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()

MicrosoftTranslatorProvider.Helpers.ErrorHandler: 2024-08-26 17:39:25.8753 Error HandleError: System.Net.Http.HttpRequestException: Response status code does not indicate success: 401 (PermissionDenied).

at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()

at MicrosoftTranslatorProvider.Service.MicrosoftService.<AuthenticateUser>d__0.MoveNext()

1 answer

Ryan Hill 28,631 Reputation points Microsoft Employee

2024-08-29T15:14:06.68+00:00

@Ata Arif

So, I'm familiar with https://appstore.rws.com/plugin/179/. However, based off the error message in the stack trace, the API key you entered into the field isn't authorized. What I don't know is what endpoint that plugin is actually using. In this case, you'll need to contact their support, https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/rws-appstore.

If you can successfully run and execute Quickstart: Azure AI Translator REST APIs - Azure AI services | Microsoft Learn, then that will confirm the issue is indeed with the plugin.
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Object refrence not set to an instancfe of an object

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