This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 44%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
I am trying to install the "AccessRuntime_x64_en-us.exe" but encountering an error during the installation process. The error message says "MS Access runtime 2013 encountered an error during setup." I have already uninstalled all MS Office files using "SetupProd_OffScrub.exe" and re-installed MS Office 365 using "OfficeSetup 365 64bit.exe". What could be causing this issue and how can I complete the installation?
Hi @Micheal Beaton ,
We have not received a response from you. Did the reply could help you? If the response helped, do "Accept Answer". If it doesn't work, please let us know the progress.
By doing so, it will benefit all community members who are having this similar issue. Your contribution is highly appreciated.
Best regards,
Lucy Chen
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 41%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETV%3C/text%3E%3C/svg%3E)
Installing multiple versions of the same software has its issues, especially if you install the older one after the newer one. Access is no exception to that rule.
If you REALLY need to: create a VM with only Windows and this runtime on it.
In all other cases you can simply use Access 365 with the /runtime command line switch.
Hi @Micheal Beaton ,
Thank you for your reaching out and welcome to Microsoft Q&A!
I have already uninstalled all MS Office files using "SetupProd_OffScrub.exe" and re-installed MS Office 365 using "OfficeSetup 365 64bit.exe".
In addition to Tom's suggestion, if for some reason the machine is in a bad way, you may need to be more aggressive about the uninstall. From a PowerShell command line.
"(Get-AppxPackage -Name Microsoft.Office.Desktop).Dependencies | Remove-AppxPackage"
then
"Get-AppxPackage -Name Microsoft.Office.Desktop | Remove-AppxPackage"
That will typically throw an error if everything is already removed.
Then to verify that it is indeed removed, this command should return nothing.
"(Get-AppxPackage -Name Microsoft.Office.Desktop).Dependencies"
Feel free to share your issues here if you have any concerns.
Best regards,
Lucy Chen
If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our Documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
https://docs.microsoft.com/en-us/answers/support/email-notifications