Game is published but store shows "game is currently not available"

Question

Hi there,

we´ve published our newest game "16-Bit Soccer" for Xbox on 2020/12/22 midnight and the partner center shows that it´s published on the microsoft store. But when we try to find it on a xbox one it can´t be searched for. When we open the storepage itself ( https://www.microsoft.com/en-us/p/16-bit-soccer/9pbbf8nxwzmm) it shows that "16-Bit Soccer is currently not available". We never had that before. Did we miss any steps that might be necessary lately?
EDIT: I´ve seen that the timeschedule shows that the game might be live on 2020/12/23 at 10:00 UTC but I don´t know if that´s what we´ve set or if that´s just a placeholder that shows just the next day at 10 UTC?

Thank you,

Benjamin

Answer 1

Hello,

Welcome to Microsoft Q&A!

Generally, the default option of publishing is that your submission should be published as soon as possible. But if you set a Release date in the Schedule section, the app will become available according to your Release date selections.

For more information about when to release your app, please check this document: The app certification process.

Thank you.

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