Issue with WhatsApp generating Faulting module name: KERNELBASE.dll error on Windows 10

Question

I recently did a fresh installation of Windows 10 Enterprise N 22H2 and installed Whatsapp from the Microsoft store. However, whenever I try to launch the app, it generates entries in the Windows Application log stating that there is a Faulting module name: KERNELBASE.dll error and doesn't work even after reinstalling. How can I resolve this error?

Faulting application name: WhatsApp.exe, version: 0.0.0.0, time stamp: 0x66e9c4a4

Faulting module name: KERNELBASE.dll, version: 10.0.19041.4957, time stamp: 0xc5225d0f

Exception code: 0xc000027b

Fault offset: 0x0000000000133b32

Faulting process ID: 0x3f54

Faulting application start time: 0x01db131ea9f96a97

Faulting application path: C:\Program Files\WindowsApps\5319275A.WhatsAppDesktop_2.2437.3.0_x64__cv1g1gvanyjgm\WhatsApp.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: a44df09c-c0bb-4a53-ab36-5ba27121388f

Faulting package full name: 5319275A.WhatsAppDesktop_2.2437.3.0_x64__cv1g1gvanyjgm

Faulting package-relative application ID: App

Answer 1

For those who are interested in the solution, it is to install the Media pack optional feature from Microsoft. Thanks to Sumit from Microsoft.

Answer 2

Hello

Did the issue occur with all the store apps or just the specific one?

1. "0xc000027b" means “Your system is low on virtual memory”. If it occurred with all the apps, we may try to increase the memory.
2. Try to check the issue in clean boot.

How to perform a clean boot in Windows - Microsoft Support

3. If there is any third party antivirus software installed, please try to remove it temoprarily.
4. If the issue only occurred with the specific app, try to reinstall the app.
5. Try to login with a different account then check the issue again.