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Errors trying to access Prometheus Explorer.

Devesh Dama 25 Reputation points Microsoft Employee
2025-02-13T05:37:28.82+00:00

While trying to access Prometheus Explorer for my AKS cluster, I see the following error message:

Your Azure Monitor workspace could not be reached. Please visit the troubleshooting documentation for more information.

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Azure Kubernetes Service
Azure Kubernetes Service

An Azure service that provides serverless Kubernetes, an integrated continuous integration and continuous delivery experience, and enterprise-grade security and governance.

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Answer accepted by question author

Nikhil Duserla 9,775 Reputation points Microsoft External Staff Moderator
2025-02-13T10:40:09.1866667+00:00

Hi @Devesh Dama,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

I have created the same environment in my labs, and I am able to explorer it.

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The issue might have with conditional Access policy requires a compliant device, and the device is not compliant. The user must enroll their device with an approved MDM provider like Intune.

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Your administrator might have configured a conditional access policy that allows access to your organization's resources only from compliant devices. To be compliant, your device must be either joined to your on-premises Active Directory or joined to your Azure Active Directory.

If you have any further queries, do let us know.

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