Why am I seeing the error 'You're not eligible for an Azure free account,' and how can I resolve this issue or use Azure with alternative options?

Question

Why am I seeing the error 'You're not eligible for an Azure free account,' and how can I resolve this issue or use Azure with alternative options?

Answer 1

Hello Donnie,

Thanks for your question.

Double-check whether the following items are true:

• The information that you provided for your Azure account profile (including contact email address, street address, and telephone number) is correct.
• The credit card information is correct.
• You don't already have a Microsoft account that uses the same information.

See: https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up#you-see-the-message-you-are-not-eligible-for-an-azure-subscription

If you confirm the above are all correct, then I'd recommend you create a support request. You can call global support: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

(Please note: If you have Priority Community support please wait for a dedicated Microsoft support representative to assist you, as they have access to the necessary backend resources. If you have not yet opened a support case, we recommend reaching out through the support channel available under your subscription level.)

Regards,

Abiola