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Problem with Microsoft Training Videos not playing.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
David Giffney
10
Reputation points
I've been trying to access Microsoft 365 training videos, and none of them play, keep getting "Playback Error"
Tried on 2 x PC's and 1 x Android phone, no joy.
Link to one of the pages where videos do not work, but it's not limited to that page, it's any of the training pages with videos.
https://support.microsoft.com/en-gb/office/learn-more-about-outlook-on-the-web-adbacbab-fe59-4259-a550-6cb7f85f19ec
Can someone review and sort please?
Community Center | Not monitored
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 2%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
kguntaka 6,850 Reputation points Microsoft External Staff2025-04-14T09:17:17.06+00:00 Hi David Giffney,
We are looking into the issue and will get back to you soon.
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kguntaka 6,850 Reputation points Microsoft External Staff
2025-04-16T07:38:08.8933333+00:00 Hi David Giffney,
Can you please provide the learning path/module link you are referring to, apart from the above link?
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David Giffney 10 Reputation points
2025-04-16T08:38:38.4+00:00 Sorry can't. Had bookmarked lots of pages to learning on individual subjects, as per example I gave for Outlook, do not have the level above.
If these are old pages, then fine, close call, as I think I found the new pages ! -
kguntaka 6,850 Reputation points Microsoft External Staff
2025-04-16T10:54:22.35+00:00 Hi David Giffney,
Thank you for the update. I'm closing this for now due to insufficient data. If you encounter any issues in the future, please don't hesitate to post in the Microsoft Q&A forum—we're here to help you. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 80%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Phil Kryder 5 Reputation points2025-05-12T05:37:35.3033333+00:00 hi - I have had a similar error with the tutorial for welcome to WORD. here is the link
https://www.microsoft.com/en-us/videoplayer/embed?partnerName=oneplayer&powerCmsVideoId=RE1FGlM
THE error messages reads:
Playback Error
We're sorry, but something went wrong.Please help! thanks! Phil
ps - this happened on 2 different w11 pc's and 2 different browsers: EDGE and CHROME
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kguntaka 6,850 Reputation points Microsoft External Staff
2025-05-12T06:45:38.9933333+00:00 Hi Phil Kryder,
Could you please provide the URL of the Learnpath/Module/Exercise where you're encountering the issue? -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 22%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Robert Michael Lisak 0 Reputation points2025-10-22T13:22:29.8866667+00:00 I am having the same issue for 3 days now, for every video in every learning path I have tried. I have tried 2 different PCs, an Android tablet, Chrome and Edge on the PCs, 2 different wi-fi networks. I have logged in and out, cleared cache, turned off HW acceleration, incognito windows, turned off all firewalls, anti virus, and vpn. Installed additional web codecs. Finally Uninstaller the October 15 2025 updates. Still doesnt work. Literally not a single video works anywhere on learn.microsoft.com. Currently trying to access "introduction to AI in Azure/Introduction to machine learning concepts." But again... not a single video in any course works for me. Error is always "we're having trouble connecting you to the stream. We are working on it." Windows 11 with all current updates and drivers.
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