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Surface Pro 7 Very Warm

Anonymous
2024-06-14T21:21:21+00:00

My Surface Pro 7 gets very warm very quickly, and it doesn't seem like the fans are turning on. I can't feel air coming from the vents, nor can I hear the fans running. I've updated it, used the Surface Diagnostic Toolkit, did the sfc /scannow command, etc. Nothing has worked.

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2024-06-15T08:36:50+00:00

    Hello AtlasS1,

    Welcome to Microsoft Community.

    From your description of the problem, I understand that you are reporting a Surface Pro 7 device overheating issue.

    But can you tell us the specifications of the Surface Pro 7 you are using? Because several models of the device are fanless:

    • Surface Pro 7 Dual-core 10th Gen Intel® Core™ i3-1005G1 Processor
    • Surface Pro 7 Quad-core 10th Gen Intel® Core™ i5-1035G4 Processor

    The Surface Pro 7 with fan is powered by the Quad-core 10th Gen Intel® Core™ i7-1065G7 Processor

    In addition to using SDT to diagnose devices, let me share here some other solutions that may work:

    1. Hold down the power button for 20 seconds to power off and restart the device.

    This can completely power down and restart your Surface, if the device has a fan, then this process can restart the corresponding fan device.

    1. Check whether the vent of the Surface Pro 7 is blocked. Whether there is a fan or not, the blocked vent may cause the temperature to rise, so please try to clean the vent.
    2. Manually download and install the driver and firmware package for Surface Pro 7:

    Download Surface Pro 7 Drivers and Firmware from Official Microsoft Download Center ****

    If it is a fan driven exception, this process is usually effective for driver problems.

    1. In the task manager, check whether a process is occupying a high CPU.

    This puts the CPU at a high load, causing it to emit far more heat than normal. If the process comes from a third-party software, you can manually end the process.

    But if it is coming from a critical Windows process, please take a screenshot to confirm if this is an exception.

    Finally, if your Surface Pro 7 is still hot after a series of checks, it is recommended that you send the device to the Surface technical support team for inspection.

    Here are the steps to contact live support who can assist you in creating a repair order:

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support

    1. Type Surface, press Enter, and click "Contact Support" at the bottom:

    1. Select Technical Support and select the device model you are currently using in Produce family, then click Confrim:

    1. You will see contact options for Chat support and Phone support, please contact them during business hours:

    However, please allow me to kindly remind you that currently we have received feedback from some users that they encountered errors when contacting through Chat support, and we are investigating this situation. Therefore, if you cannot contact the Surface technical support team through Chat support, please try Phone support and leave your contact information according to the guidelines. Surface support will call you back.

    I wish you all the best.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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