Surface pen

Question

I have a Microsoft Surface 2 laptop running Windows 10 Pro in S Mode.

My Surface Pen did work but seems to have stopped and now will not draw on the desktop.

The eraser button activates sticky notes but it seems like the pen tip does nothing at all.

I assume that the drivers need to be updated but I am not sure how you do this with this version of Windows.

Has anyone got a way round this?

Answer 1

Hi, GrahamHolden3!

Thanks for reaching out to Microsoft Community and posting your concern. We are sorry to learn about your Surface Pen that doesn't ink on your Surface Laptop 2. Thanks for pointing out that the pen cap works as it helps us isolate the issue.

First thing to test is LED light functionality. If the LED light doesn't turn on, this is a power issue. May we also know if multi-touch works on the screen? Can you zoom in and out with your fingers?

For the meantime, you may need to do the following:

·         Check for Windows Update:

Go to Settings > Update & Security > Windows Update > Check for Updates

Please restart your device to apply the updates.

·         Run Surface Diagnostic Toolkit and make sure to complete the tasks.

·         Reinstall drivers.

Please do these steps in exact order to troubleshoot the issue:

1. While the Surface Pen is paired on your Surface Book, open Device Manager.
2. Click View on top and check Show hidden devices
3. Expand Human Interface Devices> HID-compliant pen > Uninstall device

                                                               Surface pen settings > Uninstall device

Surface pen integration > Uninstall device

HID-Compliant touch screen > Uninstall device (if you see 2 of these drivers, uninstall both)

                                                               Intel (R) Precise Touch Device> Uninstall device

4. Expand Firmware > Surface touch > Uninstall device
5. Expand System devices > Surface pen pairing > Uninstall device

Surface Touch Servicing ML> Uninstall device

     Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it unchecked then hit Uninstall. Do this for all drivers asked to uninstall

6. Restart
7. After Restart, check in Settings > Devices, if the Surface Pen is still paired on the device. If it is still paired, remove and add the Surface Pen again. 
8. Test the Surface Pen

If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

Kind regards,

Janette_Z

Answer 2

Good afternoon,

 I have the same problem with my Surface Book2.  The pen I am using is older (used with my original SB) and was not used for some time.  The battery was dead and I replaced it.  The Bluetooth connection works and clicking the top opens the correct apps.  The pen tip is not sensed by the screen.  Finger touch works fine and I went through all of the instructions (twice).

The pen is the single button with a clip.  SN 11720542574  Firmware version 129.779.112.0

Could this be a problem with the pen tip???  I don't see any obvious damage...

Thanks!

Answer 3

Hi. For me also not working. Just button. No any ink.

Answer 4

Hi,

it doesn't work for my issue. Button on Pen is working but no ink.

Any other idea?

Thx Chris

Answer 5

Thank you Janette

This has worked a treat.

The tech guys at PC World gave up!

Many thanks.

Graham