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After updating to A12 my Samsung A12 (ironically) screen will turn off (go black) it is not powering off and I've checked the screen time out settings to confirm that they have not changed and those settings do not appear to be an issue.
I've power cycled the device a few times and it seems to only make it worse (time out/go black faster)
The only thing that seems to remedy the issue is to close all background apps and have the device on the charger.
Does anyone know or have any ideas to better resolve this issue?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Zach_RB97,
Thank you for reaching Microsoft Community.
Upon checking the description of your concern, it appears that the device you have is Samsung A12 and this issue beyond of our support boundaries here in Microsoft Community. We recommend reaching out Samsung support team to get proper help for your problem.
We sincerely wish you will achieve the resolution you desired.
Kind regards,
Lavenia
