Internet Slow opening

Question

I open my Computer. I then attempt to open the Fox 7 News Live Stream in the morning. It does not automatically open like it used to. This has been going on for about 3 weeks or so. I have had to Refresh the screen and Reboot my Computer. I can open the App for Fox 7 on my I phone faster than I can on my Computer. Do I have to dump some of the "Cookies" to make it faster? If so, How do I do this? Thank you.

Wm. Michael Richardson

Answer 1

Hello, William Richardson

Welcome to the Microsoft Community.

Hello, thank you for your feedback on your issue here, it looks like you are experiencing slow internet speed while using your computer to open Fox 7 News Live. This problem can be caused by a variety of factors, such as browser caching, network settings, or other program interference.

Here are some solutions that may help speed up loading:

1. Clear Browser Cache and Cookies

Caches and cookies can sometimes cause website loading problems, especially if they are outdated or corrupted. Here's how to clear the cache and cookies for the edge browser:

Microsoft Edge:

Open the Edge browser.

Click the three-dot menu (More) in the upper-right corner.

Select Settings.

Go to the Privacy, Search, and Services section.

Under Clear browsing data, click Select what to clear.

Select a time range (for example, “All time”), and then check Cookies and other website data and Cached images and files.

Click Clear Now.

After clearing the cache and cookies, restart your browser and try opening Fox 7 Live again to see if there is any improvement.

2. Disable Browser Extensions

Sometimes, browser extensions or plug-ins can interfere with the loading of a website and cause it to load more slowly. You can try to disable them temporarily:

3. Update your browser

Make sure your browser is up-to-date, as updated versions usually contain performance improvements and bug fixes.

Open your Edge browser and click on the three-dot menu in the upper right corner.

Choose Help & Feedback > About Microsoft Edge.

Edge automatically checks for updates.

4. Checking Your Internet Connection

If you find that watching a Fox 7 live stream is slow on your computer but not on your phone, it may be a network issue rather than a computer problem. You can perform the following tests:

Do a speed test: You can test the speed of your internet connection via the website and compare it with the speed on your phone (make sure your phone and computer are connected to the same Wi-Fi network).

Restart your router: Sometimes simply restarting your router can improve network performance.

Try a wired connection: If you are using Wi-Fi, try connecting to your computer via Ethernet (network cable) to see if that solves the problem.

5. Check background processes

Sometimes, programs running in the background of your computer (e.g. software updates, file downloads, etc.) consume a lot of CPU or network resources, which can cause your browser to load slower. You can check the task manager to see if there are processes that consume more resources:

Press Ctrl + Shift + Esc to open Task Manager and check the Performance and Processes tab.

Open Activity Monitor (in the Utilities folder) and check the CPU and Network tabs.

Close unnecessary programs to free up more resources.

6. Try using a different browser

If the problem persists, try using a different browser to access the Fox 7 live stream and see if it improves. This will help determine if the problem is browser-specific.

7. Check for ad blockers or VPN interference

If you're using an ad blocker or VPN, try temporarily disabling them to see if they're interfering with the loading of websites.

Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.  

Best regards

Bobhe | Microsoft Community Support Specialist