Hot Sync Manager Problem with PDA;

Question

Since I have had my new computer I have NOT been able to hot sync with my PDA.  "The connection between handheld computer and the desktop could not be established.  Please check your set-up and try again."  I have installed hardware several times and it does appear on desktop.  Still cannot sync with PDA.  Sometimes message states "the selected port, com 1, is not available at this time. Hot Sync Manager will open the port when it becomes available."  Not sure what to do.  I also receive the message that help for this program was created in windows help format, which was used in previous versions on windows and it is not supported in windows vista.  Please HELP!

Answer 1

Hi Kathy dean,

Things you need to check for:

1.    Make sure that hot sync Manager is running. If it is running, you will see a red and blue circular icon with arrows in the lower right-hand corner of your computer desktop by the clock. If it is not there, this is most likely the cause of the problem

2.    Right-click the hot sync Manager icon in the lower right-hand corner of your computer screen. At the top of the menu that opens, you should see some Local options. You may see Local, Local Serial and/or Local USB. Make sure that the appropriate option for your handheld is checked.

3.     If you are using a USB (universal serial bus) connection, unplug and re-plug the handheld and then retry the sync.

4.    Reboot and retry the sync.

If the issue persists,update the device drivers.

You must be logged on as an administrator to perform these steps.

1.            Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. 

 If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2.   In Device Manager, locate the USB device and then double-click the device name.

3.   Click the Driver tab, and then click update Driver and follow the instructions.

Check the link to manually re-install the drivers

Update a driver for hardware that isn't working properly

http://windows.microsoft.com/en-us/windows-vista/Update-a-driver-for-hardware-that-isnt-working-properly

Alternatively, download and install the latest drivers from the manufacturer’s website.

Please contact the PDA manufacturer for more help.

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer

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