Windows 7 keeps freezing

Question

My computer keeps freezing with windows 7 professional running it happen every few minutes after I reboot - Checked for viruses and , malware cleaned registry and defragged hard drive. Any one have any help for this problem or is it time to switch to APPLE!!

---

Answer 1

Hi Louism,

Try to boot in safe mode and verify if the computer works fine without freezing. To boot to the desktop in safe mode keep tapping F8 key during restart. Once you see the option to boot in safe mode select it and press enter.

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

If the computer works fine in safe mode, you try to put the computer in clean boot state to make sure that third party applications are not causing this issue with computer performance.

To perform a clean boot, follow the steps below:

1. Click Start, type msconfig in the Start Search box, and then press ENTER.

 If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup Items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check if it works normally.

If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source:

http://support.microsoft.com/kb/929135

Also, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”.

If the issue persists, you may open event viewer and check if there are any other significant error messages/codes and post it back.

Refer the link below for more details:

What information appears in event logs (Event Viewer)?

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

Also access the link below and follow the steps and try to update the drivers on your computer. “Update a driver for hardware that isn't working properly”.

http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

If the issue persists after updating the drivers, reply back with the details below:

·         Who is the computer manufacturer and the model number?

·         Did you make any changes to the computer recently?

·         Did the computer come pre installed with Windows 7 or did you install it separately?

·         Any security software installed on the computer?

Hope this helps. Let us know the results.

Thanks and Regards,

---

Srinivas RMicrosoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

I think it could be one of your memory cards going bad ! have them check I say this because I fix computers and have had a lot of customers with same problem and I found out it to be  a memory card going bad  most of the time . like 98 % of the time !

Answer 3

It does not work anything as what the support engineer said .... i just realize the update for windows does not anything & even worst make the PC windows corrupted & freezing all the time .... i dont know exactly what upgrade cause it happen ... but i have try ... that 3 PC the 1st one install update after freezing and need to keep restart to try reduce it .... learn from it for the 2nd one dont get any update since the 1st day bought and just install the program software as usual .... and know what everything working fine .... if even it got virus just install 3rd party anti-virus cause windows defender or windows itself suck to protect it .... one buy the new one PC 3rd try to make a try to update but though microsoft already be better but just same thing happen worst and worst hang-up can not even play any game or run software ... even off everything when startup dont open any single software after PC had booted...  just put and desktop display & move the cursor around .... i clearly can see the lagging & freezing of windows... Really suck & this article does not help anything.... by right technical also can not solve a simple issue .... and just though is 3rd party software caused it.... really funny... i got a friend used to work at Microsoft CS & found out that Microsoft never admit the false itself just push around or right to apologize all the time but the issue still pending.... if Microsoft people can see this article please look through yourself & try to test with a PC no update with an update... see whether it is function how.... if it is not then please show the exact issue... not that the simple solution even the 3 years baby can do it also... Thank you

Answer 4

Hi,

Thanks for asking! As I understood, you have multiple issue with Windows. I would suggest you to follow the troubleshooting steps to check if it helps.

You may try the steps from the knowledge base article and check.

Windows 7 hangs or freezes

http://support.microsoft.com/kb/2681286

Disclaimer:

If you run the virus scan the program that is infected with virus will get deleted. So you have to reinstall the program. Also if the files and folders are affected with virus then they might even get deleted

Please perform these recommended steps and post if you are still experiencing the issue. I would be glad to assist you further.