File Sharing acces hangs

Question

I have a Home private network running 4 DELL VOSTRO 220 PCS, 3 Gig Ram, running Vista PRO 32 Bits and a laptop running Win XP.  I have setup file and folder sharing with users and Password. It works for a few time to the share folder but after a while, we cannot acces the share folder.  On the PC  where  the share folder is, it hangs, I can't open a file, there is no error messages. It looks like this folder is frozen.

When this append,  shutdown doesn't work.  I have to power off and reboot.

Anyone can help?

Answer 1

Hi YvanOzeki, 

Thank you for posting on the Microsoft Answers Community Forums.

On which machine do you access the shared folder?

Has it ever worked before on this network?

Have you installed all the updates from the Microsoft windows updates site?

You can try the steps below

To reset the TCP/IP stack go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself:

http://support.microsoft.com/kb/299357

Disable the IP Helper service:

1. Hold the Windows key and type R, enter "services.msc" (without the quotes) and press Enter
2. Scroll down to the IP Helper service, right click on it and select Properties
3. In the dropdown box that says "Automatic" or "Manual", set it to Disabled and then click on "Apply"
4. Then click on "Stop" to stop the service from running in the current session
5. Click OK to exit the dialog

Disable IPv6:

Try uninstalling IPv6 on all interfaces, removing any IPv6 virtual adapters, and resetting the TCP/IP stack.  To remove IPv6, go into the properties for each network adapter and either uncheck the box next to the protocol "Internet Protocol version 6 (TCP/IPv6), that will disable it, or select it and click uninstall, which will remove it off the computer.  Then go into device manager and remove any 4to6 adapters, WUN miniport adapters, or tunnel adapters.

NOTE: You should do this for each network connection.

Disable the DHCP Broadcast Flag:

Link: http://support.microsoft.com/default.aspx/kb/928233

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers

To resolve this issue, disable the DHCP BROADCAST flag in Windows Vista. To do this, follow these steps:

Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces{GUID}

In this registry path, click the (GUID) subkey that corresponds to the network adapter that is connected to the network.

On the Edit menu, point to New, and then click DWORD (32-bit) Value.

In the New Value #1 box, type DhcpConnEnableBcastFlagToggle, and then press ENTER.

Right-click DhcpConnEnableBcastFlagToggle, and then click Modify.

In the Value data box, type 1, and then click OK.

Close Registry Editor.

By setting this registry key to 1, Windows Vista will first try to obtain an IP address by using the BROADCAST flag in DHCP Discover packets. If that fails, it will try to obtain an IP address without using the BROADCAST flag in DHCP Discover packets.

Try disabling the security software running on the computer and try to access the Public folder.

Hope the above information helps.

Let us know if you need further assistance.   

Regards.

Sharath Govindappa

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