Lexmark printer not recognizing the correct ink cartridges.

Anonymous
2011-12-07T17:01:24+00:00

Original Title: I put a compatable ink cartridge in my Lexmark, it recognized it as non Lexmark and now even after I put a genuine one in, it refuses to recognize my printer or do ANYTHING.. HELP!!

I done the troubleshooting.. it can't find the "file".  I have reinstalled the printer, still no luck.. what's next?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-12-08T07:46:59+00:00

Hi,

Step 1: Run the Microsoft fix it from the following article:

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems

Step 2: Check if the cartridge is properly inserted. Refer to the user’s manual or you may need to contact the printer manufacturer.

Lexmark support link: http://support.lexmark.com/index?channel=supportAndDownloads&page=home&locale=en&userlocale=EN_US

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  1. Anonymous
    2011-12-10T01:31:08+00:00

    Hello Linda2244,

    In addition to the already excellent advice you have been given, I would recommend contacting Lexmark on this as well.  Ultimately, they are much better versed in how they recognize the cartridges than we are.

    Best regards,

    Matthew_Ha

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  2. Anonymous
    2011-12-07T21:19:37+00:00

    Hello Linda2244,

    This thread was created in the Windows Vista Install, Upgrade and Activate forum; the Microsoft Moderation team has moved this thread to the Windows Vista Hardware and Drivers forum.

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