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I am trying to create a new subscription for my uwp app and i want to give a trial period for 24 months subscription but dropdown list is empty when i select period as 24 months. If I select other periods, there are also different results. 6 months has no trial option as 24 months. 3 months has only 1 week and 1 month and 1 year has both 1 month and 1 week trial options. why is it different? I havent created any other 24 months subscription for same app.
1 year
6 months
3 months
1 month
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I'm consulting the team to check if this is expected. There might be some time delay.
@Emil Alipiev After contacted the team, the store team ask you to create a free support ticket here: Contact Us. Choose to Contact us, select Dashboard for Topic, and select App submissions and management for issue type. After that, the team could talk to you 1:1, review, and take action if needed.
No satisfying answer from the support. I ask why 2 years has no trial option and answer is you can use 1 year to give trial for 1 week or 1 month. that's totally irrelevant with my question.
So you've got a suggestion from the support ticket. You could keep in contact with the support and asking if this is by design and if this behavior could be changed.