Sentinel runtime drivers error while downloading Windows 8.1

Question

About halfway through downloading Win 8.1 I get the message that to continue I must remove "Sentinel runtime drivers" How do I do this.

Thankyou for your help Bob

Answer 1

Hi Bob,

I would suggest you to try the following steps to fix the issue.

1. Open the link: sentinelcustomer.safenet-inc.com/sentineldownloads
2. Click on: Sentinel HASP/LDK - Command Line Run-time Installer
3. It will download a compressed folder named: Sentinel_LDK_Run-time_cmd_line
4. Unzip this folder and copy its address
5. Open the command prompt by typing cmd from the run window or from the search (if using Win 7 or 8)
6. In the command prompt window, type cd, (space), and paste the copied address and press enter.
7. After that, while still in the command prompt, type haspdinst -remove and press enter. It will take some seconds to uninstall and once done, it will prompt you.

Do get back and let us know the status of the issue, I will be glad to help you further. We, at Microsoft strive towards excellence.

Answer 2

This was the ONE set of instructions that finally worked!  Thank you!

Win8.1 installed AND one of the other programs that I was having major problems with works great now.

Answer 3

6 poits ok.. but th pt.. whn I type haspdinst -remove its is telling not recognized as internal or external command???

Answer 4

Hi Bob,

I would suggest you to try the following steps to fix the issue.

1. Open the link: sentinelcustomer.safenet-inc.com/sentineldownloads
2. Click on: Sentinel HASP/LDK - Command Line Run-time Installer
3. It will download a compressed folder named: Sentinel_LDK_Run-time_cmd_line
4. Unzip this folder and copy its address
5. Open the command prompt by typing cmd from the run window or from the search (if using Win 7 or 8)
6. In the command prompt window, type cd, (space), and paste the copied address and press enter.
7. After that, while still in the command prompt, type haspdinst -remove and press enter. It will take some seconds to uninstall and once done, it will prompt you.

Do get back and let us know the status of the issue, I will be glad to help you further. We, at Microsoft strive towards excellence.

come on Vijay, you are not serious! how can you expect that a normal User can follow your recommendation ... if this is striving for excellence ... you still have a long way to go!

Answer 5

not working