Uplay Launch Error

Question

I Just redownloaded a game I haven't played in a while (Assassin's Creed: Brotherhood), and it downloaded fine. But when I tried to open it, an error message popped up, saying,

"Uplay has detected an unrecoverable error and must shutdown. Crash dump created at..."

I tried restarting the program, even restarting the computer, but I get the same message every time. In all the countless times I've opened Uplay, this has never happened. What does it mean, and how do I fix it?

Answer 1

Same problem both off and on line ?

"it downloaded fine."

If there are no corrupt files from the download, it may be a corruption in the  UPlay client.

Have you tried verifying the games files ( R/click on the game title in your UPlay Library and click on verify ) ?

If the UPlay client is the source you need to download the latest UPlay client installer directly from Ubi-Soft,

and reinstall your current UPlay.

I've seen it suggested for this issue, that after uninstalling, and before reinstalling the UPlay client,

you may also need to do the host file fix below , but I just had a look in the folder,

and found there are a lot of backups.

In my case renaming the first backup   (rename the original hosts file,  eg- 1ahosts  , and the backup file to  hosts )

would result in the same as the fix below.

• Navigate to the 'hosts' file located at C:\WINDOWS\system32\drivers\etc
• R/click on the file named 'hosts' and choose the 'Open With..'  > Notepad .
• Delete any entry below this one (best to make a copy of the file before altering it ) -

127.0.0.1 localhost

::1 localhost

• Or, it could be a  conflict with another software , or your Anti-Virus or firewall may be blocking it.

.

Answer 2

Awesome! The trick with uninstall, modify Hosts and re-install worked.

Interestingly, my Hosts file looked like this when it failed

localhost name resolution is handled within DNS itself.

# 127.0.0.1       localhost

::1             localhost

0.0.0.0         .psf

0.0.0.0         Mac

0.0.0.0         psf

The commented out part is from windows 10  default install ( the uncommented part is from running this windows under Parallels on mac.)

Having localhost uncommented during uPlay install fixed the issue.

Apparently (according to the comment there) localhost definitions are now not part of hosts file and Ubisoft needs to stop relying on it (likely indirectly, via chromium compact framework, which was the one crashing per logs.)