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TouchControl app .... HP simplepass

Anonymous
2018-01-11T22:15:46+00:00

This app is stopping my computer from shutting down, I am having to click shut down anyway. How can I prevent this without going to end task every time? I did not have this issue before the last Windows 10 update.

Is there a fix for this?

Thank you

Windows for home | Windows 10 | Windows update

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  1. Greg Carmack 24,770 Reputation points Volunteer Moderator
    2018-01-11T22:29:06+00:00

    Hi Meme. I'm Greg, a volunteer installation specialist and 8 year Windows MVP, here to help you.

    Is this an HP which has SimplePass software installed? If so it can generate this error at Shutdown until it is uninstalled. If you don't use the fingerprint scanner in HP you can uninstall it in Settings > Apps & Features. Otherwise Update the software from HP's Support Downloads webpage using your Serial Number from sticker on PC.

    If not that issue then update the touch drivers/software for your PC from the Manufacturer's Support Download webpage.

    Turn off all Startup Freeloaders using Step 4 of this Checklist: http://answers.microsoft.com/en-us/windows/wiki...

    Post back the exact verbatim error message you're getting.

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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  1. Anonymous
    2018-01-11T23:25:41+00:00

    Hi Greg,

    Yes, my computer is HP, and thank you so much for your help. Your instructions resolved my issue. :)

    Meme

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  2. Anonymous
    2018-01-11T22:26:15+00:00

    Press Windows key + X

    Click Task Manager

    Look under the Processes tab then see if the option is there to close the app.

    Another option is to use Task Kill to find and kill the app. Learn how:

    https://www.groovypost.com/howto/end-processes-...

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  3. DaveM121 876.6K Reputation points Independent Advisor
    2018-01-11T22:25:27+00:00

    Hi Meme, is your system a HP?

    If so, try disabling the Simple Pass app from Startup . . .

    Press Ctrl + Shift + Esc to open Task Manager

    Click on the Startup Tab

    See if Simple Pass is listed there

    If it is, select it and click 'Disable'

    Close Task Manager

    Click your Start Button, type msconfig and hit Enter

    When the System Configuration dialog opens, click on the Services Tab

    Check the box marked 'Hide Microsoft Services'

    In the remaining list look for Simple Pass, uncheck it if it is there

    Click Apply and OK

    Restart your System and this annoyance will be gone . . .

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