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Hi Moelingtag
My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.
You appear to be on an older version of Windows 10. I would try upgrading to the newer Windows 10 1809 release to see if it resolves this issue.
What is the exact make and model?
Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane
Copy the system sku info into reply here.
See example: https://imgur.com/qzektpA
Download the Media Creation Tool Now
http://go.microsoft.com/fwlink/?LinkId=691209
Right click the MediaCreationTool.exe file then click Run as administrator.
Accept the End User License Agreement:
Select the option Upgrade this PC now if you want to upgrade right away,
Click Next
Accept the End User License Agreement.
Wait while Windows 10 setup does one final check to ensure your system is ready.
Windows 10 setup will check if you have enough disk space. If you don’t, review the following article for instructions how to upgrade to Windows 10 Anniversary Update on a system with limited space:
Please note, you have the option of choosing what you would like to keep, which includes personal files, apps and settings.
If you want to perform a new install or just keep your files click Change what to keep. Once you have chosen the desired options, click Install to begin.
This will be your screen for a little while. During the installation, your computer will restart several times.
After the first restart, Windows 10 setup will resume. You will notice the setup experience has once again been refined from the previous animated circle. This will be your screen for a while. When complete, Windows 10 setup will restart automatically.
Sign into your account.
Wait while Windows 10 completes application updates and post setup tasks.
That’s it, the Windows 10 Creators Update is installed.You can check Windows Update for latest updates, click Start > Settings > Update & security > Windows Update > Check for Updates.
How to prepare your computer before upgrading?
Although updating to Windows 10 version 1803 to 1809 or 1903 is a relatively simple process, similar to a repair upgrade; users should perform some basic pre-requisites before initiating the upgrade.
If you are finding it difficult to carry out some of the steps described below, please review detailed instructions how to perform them:
https://www.groovypost.com/howto/prepare-comput...
If the problem still persists after the upgrade.
I would first check Windows Update and make sure any pending cumulative updates are actually being installed succesfully.
Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.
Other things you can also check include:
Look for blank icons on the desktop and delete them.
Open File Explorer
Open This PC
Right click your local drive where Windows 10 is install (you will see the Windows logo on it)
Click Properties
Click the Hardware tab
What is the name of the drive listed?
Is it an SSD?
If it is, you might need to update the firmware.
Open Start > Settings > Privacy > Background apps
Disable all Background apps.
Disabling Windows Update:
Press Windows key + R
Type: services.msc
Hit Enter
Scroll down to Windows Update
Select it then right click it
Click Properties
Under the General tab, choose Startup type to Disabled
Click Stop
Click Apply then OK
Also, check whats starting up with Windows.
Press Windows key + X
Click Task Manager
Click Startup tab
Disable all except Windows Defender.
Press Windows key + R
Type: msconfig
Hit Enter
Go to the services tab
Check the box,
hide all Microsoft services
Disable the remaining services
Click Apply then OK
Restart if prompted
Open Start, type: problem reports
Hit Enter
Delete any failed or pending reports.
Go to Start > Settings > System > Notifications and actions > Turn off "Show me tips about Windows."
If you have Chrome installed, uninstall then reinstall it.
Open Start, type: CMD
Right click CMD
Click Run as administrator
Type: powercfg -restoredefaultschemes
Hit Enter
Exit
Create an entirely new account and delete the current one.
https://www.groovypost.com/howto/create-manage-...
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Disable Telemetry
Click Start > Settings > Privacy > Feedback and diagnostics.
Set it to basic
Click Start
Type: regedit
Right click regedit
Click Run as administrator
Navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection.
Right click and create a DWORD value named AllowTelemetry then set
Press Windows key + R
Type gpedit.msc then hit Enter
Expand Computer Configuration > Administrative Templates > Windows Components
In the Windows Components dialog, find and right-click on Data Collection and Preview Builds
Then double-click Allow Telemetry in the right pane
Choose Disabled and choose 3-Full from the drop-down menu.
Then click OK to save settings
Click Apply and ok > reboot computer
