Controller keeps disconnecting from Bluetooth

Question

I have a new Acer Windows Mixed Reality Headset. But I have an issue, when I am playing one controller disconnects itself. Then I go into Bluetooth settings  trying to reconnect the controller, so I click on it but receive a message saying "try reconnecting your device." I try to reconnect it but this message appears again and again. So I have to restart my PC to fix it temporary

Answer 1

Hi KristinUithoven

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try following and check after each step

1. Run Bluetooth Troubleshooter

Type troubleshoot in Windows Starts Search box (Cortana) > Troubleshoot > Click Bluetooth and run the troubleshooter

2. Take actions related to Bluetooth driver

Windows Key+X > Click Device Manager > Expand Bluetooth > Right click on entry below >

A. Rollback the Driver

Click Properties > Go to Driver tab > If there is rollback option, click it

B. Uninstall the Driver

Uninstall > Reboot the computer > The driver will be installed automatically when you restart

C. Update driver from manufacturer's website

Your Bluetooth drive may need to be reinstalled from computer manufacturer's website. If you need my help to locate the driver on the website, please let me know following -

A. What is your computer's make and model? For example Lenovo T470

B. What is the Windows version and build? To check this, type winver in Windows Start Search (Cortana) box and click winver.

3. Head to following Microsoft help on Bluetooth issue and execute the steps there

https://support.microsoft.com/en-us/help/14169/...

4. Restart Bluetooth Support Service

Windows Key+R > Type services.msc > Enter > Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

After so, right-click on it again, choose Properties, then ensure startup type is on Automatic

5. Run Built-in & Guided Walk through Windows Update troubleshooter

Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

Do let me know if above don't work for you. If not, I will provide further troubleshooting steps to you to solve this problem.

Source - https://answers.microsoft.com/thread/ccfa2f34-a...

Answer 2

Hi Kristin, Greg is here (an Independent advisor).

Try running the Bluetooth troubleshooter on the computer

https://support.microsoft.com/en-us/help/14169/...

Bluetooth problems might be fixed automatically. Then try to reinstall the Bluetooth adapter in the Device Manager

https://support.microsoft.com/en-us/help/14169/...

Troubleshooting Windows Mixed Reality

https://docs.microsoft.com/en-us/windows/mixed-...

Controllers in Windows Mixed Reality

https://support.microsoft.com/en-us/help/404051...