change default key settings

Question

Recently I've been having issues with my keyboard, out of nowhere my right arrow key is now set to the windows key and I can't figure out how to change it back, if anybody could help me out that would be great.

Answer 1

If Greg's instructrions do not help, I suppose you would have to take it to the nearest service center.

Answer 2

Hi Kjean. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

I will give you everything possible to get the keyboard working. If you need help with any steps I'll be standing by here to help you.

Try resetting the keyboard: http://www.thewindowsclub.com/reset-keyboard-se...

You can also remap keyboard keys using one of these methods: https://www.makeuseof.com/tag/missing-key-remap...

Try the Keyboard Troubleshooter at Settings > Update & Security > Troubleshoot.

This could have been caused by Windows Update. See if you can System Restore to a point before the problem began: http://home.bt.com/tech-gadgets/computing/how-t...

Check which Updates were installed at Settings > Update & Security > Windows Update > Installed Update History and try uninstalling any from around the time this started. If they return and cause the same problem then hide them with the Hide Updates tool: https://www.howtogeek.com/224471/how-to-prevent...

If this was caused by Version 1809 update can roll back to in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

What also might work is to go into Device Manager, reached by right clicking the Start button, choose the Keyboard device, on Driver tab try Updating the driver automatically.

If this fails from the same location try rolling back or Uninstalling the Keyboard driver, which works in a surprising number of cases where keyboard is messed up by Updates. Restart PC to reinstall driver.

See if the keyboard will work in Safe Mode with Networking, or Safe Mode: https://www.digitalcitizen.life/4-ways-boot-saf...

If not see if the On-screen Keyboard works at Settings > Ease of Access > Keyboard > Turn On the On Screen Keyboard.

If so then it could confirm the keyboard is failing, so test it in repair mode to see if it works since it uses different drivers there: https://www.tenforums.com/tutorials/2294-advanc...

If not you can contact a laptop manufacturer to see if you can still get it replaced under warranty, or check for replacement keyboards for that model from the PC maker or online from after-market OEM's that exactly match it.

This keyboard bulletin from Lenovo can also apply to other brands: https://pcsupport.lenovo.com/us/en/solutions/ht...

Check in your BIOS or UEFI firmware Setup for keyboard settings there, too.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Answer 3

Not having the issue with a different keyboard, tried uninstalling the driver and rebootimg but no changes

Answer 4

Hi,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Might be a physical failure. Did you try another keyboard and see if it exhibits the same behaviour?

Right-click Start>Device Manager.

Expand Keyboards.

Right-click the Keyboard device and click Uninstall.

Reboot and see if the error corrects.