Hi Devi
Are you able to get into that clients laptop?
BSOD's are generally caused by a corrupt or incompatible device driver, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):
Open Windows File Explorer
Navigate to C:\Windows\Minidump
Zip up the contents of that folder
If you have problems zipping those files, copy them out onto your Desktop and zip them from there
Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
Then post a link here to the zip file, so we can take a look for you . . .