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Logitech Unifying USB Receiver

Anonymous
2019-02-28T02:37:24+00:00

I have about a 4 year old Inspiron 5547 running Windows 10 Home that has been great. At the time of purchase, I also got a Logitech M325 mouse and K360 keyboard that have always worked flawlessly...up until last week. Out of the blue, the USB receiver does not get recognized on the sole USB 2.0 port (on the left). It works on both the USB 3.0s (on the right) and on several other computers I have at home just as before. I've tried updating/deleting all my USB drivers and uninstalling/installing all the software that Logitech has to offer. The Inspiron USB 2.0 port works for all other devices such as flash drives, hard drives, cell phones, battery packs etc. No matter what I have tried, the laptop doesn't respond to the Logitech receiver at all. I don't get that satisfying sound of approval when plugged in. I even tried tighten the receiver's metal casing with pliers to make sure it was getting good contact. The reason I care so much is that I am using the Dell D3100 docking station which plugs into one of the USB 3.0 ports and if I plug the Logitech receiver in the other one, there is big hit to performance and the screens/computer has a bad lag. I guess I could use one of the open USB ports on the docking station itself but I'm not sure if that will have a performance issue as well because everything essentially still goes through the one docking station USB cord. Does anybody have any idea what is going on or have a possible solution? It's super confusing.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-02-28T03:22:34+00:00

    Hi David, I am Dexter, an Independent Advisor, here to help you.

    From the information you provided, I think it's still due to the receiver's driver, I'll suggest you try to roll back (if possible) the receiver's driver, otherwise, you could plug the receiver to the USB port on the docking station, it won't influent the performance because I/O device only cost negligible performance.

    I hope this helps. Feel free to ask back any questions and let me know how it goes. I will keep working with you until it's resolved.

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