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hi, how can i fix this?
Faulting application name: HoloShellApp.exe, version: 10.0.18362.1, time stamp: 0x5c901a03
Faulting module name: Analog.Shell.Util.dll, version: 10.0.18362.1, time stamp: 0x5c901752
Exception code: 0xc0000409
Fault offset: 0x0000000000006bd5
Faulting process id: 0x18e8
Faulting application start time: 0x01d520cc506450a2
Faulting application path: C:\Windows\HoloShell\HoloShellApp.exe
Faulting module path: C:\Windows\HoloShell\Analog.Shell.Util.dll
Report Id: 9d6ee09e-cb03-41d3-8eb8-249c2c911a3b
Faulting package full name: HoloShell_10.0.18362.1_neutral__cw5n1h2txyewy
Faulting package-relative application ID: HoloShell
| - | System |
|---|
| - | Provider | <br> | --- | --- | <br><br><br><br> | [ Name] | Application Error | <br> | --- | --- | --- | --- | --- |
|---|
| - | EventID | 1000 | <br> | --- | --- | --- | <br><br><br><br> | [ Qualifiers] | 0 | <br> | --- | --- | --- | --- | --- |
|---|
| Level | 2 | <br> | --- | --- | --- |
|---|
| Task | 100 | <br> | --- | --- | --- |
|---|
| Keywords | 0x80000000000000 | <br> | --- | --- | --- |
|---|
| - | TimeCreated | <br> | --- | --- | <br><br><br><br> | [ SystemTime] | 2019-06-12T03:10:03.177646700Z | <br> | --- | --- | --- | --- | --- |
|---|
| EventRecordID | 1057 | <br> | --- | --- | --- |
|---|
| Channel | Application | <br> | --- | --- | --- |
|---|
| Computer | DESKTOP-I1DBU97 | <br> | --- | --- | --- |
|---|
| Security | <br> | --- | --- |
|---|
| - | EventData |
|---|
| HoloShellApp.exe |
|---|
| 10.0.18362.1 |
|---|
| 5c901a03 |
|---|
| Analog.Shell.Util.dll |
|---|
| 10.0.18362.1 |
|---|
| 5c901752 |
|---|
| c0000409 |
|---|
| 0000000000006bd5 |
|---|
| 18e8 |
|---|
| 01d520cc506450a2 |
|---|
| C:\Windows\HoloShell\HoloShellApp.exe |
|---|
| C:\Windows\HoloShell\Analog.Shell.Util.dll |
|---|
| 9d6ee09e-cb03-41d3-8eb8-249c2c911a3b |
|---|
| HoloShell_10.0.18362.1_neutral__cw5n1h2txyewy |
|---|
| HoloShell |
|---|
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi guys, just replying to let you know i have fixed my problem. I uninstalled my VR headset through Device Manager, then uninstalled
Windows Mixed Reality through Settings, then uninstalled Mixed Reality Portal through Settings, rebooted pc and started from fresh.
Everything reinstalled and all working well. Thank You for your help.
Hi Dave, i already uninstalled MRP and reinstalled. No change to my problem.
Hi Blu3sman
Open the Settings App (gear icon on your Start Menu)
Go to Apps and scroll down to find the Mixed Reality Portal
Uninstall that App from there
Then go to the Microsoft Store and download the latest version of that App:
Yes, I have a Lenovo Explorer VR headset. When it starts up it goes into a continuous loop and does not start properly.
Hi Blu3sman
Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.
When do you get this error? When you start HoloShell?
