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Sharing screen keeps disconnecting

Anonymous
2019-11-20T20:53:17+00:00

I am trying to connect my hp pc with windows 10 to my Samsung smart tv 2019 but it keeps disconnecting. When I hit connect the tv goes black then disconnect. Any one figured out this issue?

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-11-21T07:30:48+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand the difficulties you are facing while sharing the PC screen to the TV. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

    • What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
    • What is the model number of the HP PC?
    • What is the model number of the Samsung smart TV?
    • What type of screen sharing that you have opted? (Extended/duplicate)
    • How the PC is connected to the smart TV?

    Meanwhile, we would suggest you to refer the steps in these article:

    Troubleshoot external monitor connections in Windows 10

    Fix connections to wireless displays or docks

    We await your response,

    Aditya Roy

    Microsoft Community – Moderator

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