Error Code 0xc0000428

Question

I was downloading Minecraft mods thru the Twitch client, and my PC crashed, upon reboot, I am receiving a "Your PC needs to be repaired" message, with error code 0xc0000428.

What I have tried:

Originally, the error screen was giving me an option to enter recovery, but that key never did anything.  I disconnected all nonessential peripherals and storage,

and attempted to boot using a Windows 10 USB stick, receiving the same error screen.  I am able to access the BIOS, and ensured boot priorities were set correctly.  I attached the SSD to a second computer, ensured it is working, and reformatted it, to start over fresh.  I continue to receive the same error even with a blank SSD.

Attempts to boot into either Ubuntu or Mint off a memory stick have been unsuccessful as well, leading to a black screen instead of the error code screen.  I have reset CMOS in the BIOS, and flashed it to the most recent version.  I purchased a USB 2.0 stick that I am plugging directly into the motherboard.  I have tried using both the Windows Media Creation Tool, and Rufus with various settings to write the memory stick, all resulting in the same error.

Build:

* OS - Windows 10

* Motherboard - MSI B350 Tomahawk

* Processor - Ryzen 5

* Graphics - MSI Nvidia GTX 1050

* Storage - Adata SU800

What I need:

* More possible routes to attempt to fix this

* Possible hardware causes for the issue I'm facing

* Other resources or places to ask for help

Thanks in advance for any help you are able to provide.

Answer 1

Hi Frank*,*

Thanks for your reply. Let us know the status.

Regards,

Zaki

Answer 2

From what I have been able to track down, my processor has failed.  I received a new one today, and will be installing it tomorrow.  I will report back what I find.

Answer 3

Hi Frank*,*

Thanks for your reply.

Method 1: Unplug External devices.

In general, it’s best to unplug all external peripherals, except for the Mouse, Keyboard and LAN cable before starting the Windows installation. These can interfere during installation and prevent the installation from completing because Windows 10 is trying to detect & install them.

Method 2: Download and Install mass storage drivers from the motherboard manufacturer’s website. 

Note: You need to extract drivers from the Zip file to a folder and copy the drivers to another USB stick and load the drivers from that USB during the installation of Windows.

Method 3:  I suggest you repair hard-drive by performingchkdsk

Note: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

Hope it helps.

Regards,

Zaki

Answer 4

Thank you, but I believe you overlooked multiple important pieces of information.  I have been attempting to boot from usb created using the media creation tool, but receive the same error, 0xc0000428.  I have also reformatted the SSD, so there is currently no windows installation to recover, I am attempting a clean installation at this point, and still continuing to receive this error.

Answer 5

Hi Frank*,*

Thank you for writing to Microsoft Community Forums.

I understand that your computer doesn't boot to the desktop.

We will help you with this.

To Troubleshoot no boot situation, follow the below steps:

Method 1: Create a bootable media and perform start up r epair.

**Step 1:**I suggest you to try creating a new bootable USB  and once the bootable media is created.

**Step 2:**Follow the steps mentioned below to perform Start up Repair:

         1. Insert the installation DVD or USB and boot Windows 10 from it.

         2. Select “Troubleshooting” from the first Window and then select “Advance Options”.

         3. Then select “Automatic Repair” from “Advanced options” window.

 ****

**Method 2:**I suggest you refer and follow the suggestion from the given article Use Bootrec.exe in the Windows RE to troubleshoot startup issues 

Note: This article is for Windows 7, holds good for Windows 10

Hope it helps.

Regards,

Zaki