Intel Bluetooth Disconnecting Loop - Missing Toggle On/Off switch - Cannot Connect to Anything - Simply Will Not Go Away

Question

Hi, I have a Windows 10 PC and I'm having an issue with the 'Intel Wireless Bluetooth' device consistently, repetitiously disconnecting every 2 seconds, making that annoying disconnect sound over and over and over only for it to reappear again over and over. 

When I go into Bluetooth settings and try to add a device, I get an error that Bluetooth is turned off. However in the Bluetooth settings window, there is no toggle On/Off switch despite it being there before this started occuring. 

When going into Device Manager, I've tried: 

-Uninstalling and Reinstalling the drivers to no avail

-Uninstalling the device entirely. Upon restart I would continue to hear the disconnect loop on the login screen.

-Using the troubleshooter simply led to a page saying that it couldn't automatically be resolved. 

Beyond this, I've tried:

-Manually reinstalling the driver

-Turning the entire PC off and on again

-Disabling and re-enabling the device in device manager

-Resetting my PC to it's factory default with a fresh install of windows. 

And yet it still does this. Could the hardware be corrupted somehow?

It haunts me. 

Please help. 

Any information you need, let me know. I just want to use my wireless keyboard again. I just want this madness to end.

Answer 1

Thank you for the help. I ended up just disabling the Bluetooth adapter for good and replaced it with a dongle like the one you listed. Worked instantly. 

Appreciate the thorough guide!

Hopefully it will help others who may run into similar problems!

Answer 2

Hi AR. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

I'll give all possible steps for troubleshooting Bluetooth in order of priority, so even if you've tried them please do it over in sequence. Many problems right now are being solved by updating to the latest version so if you want to skip to that step see the Repair Install at bottom:

Try Updating the Bluetooth driver from the PC maker's Support Downloads webpage for your exact model. Install it even if it's the same or newer than the one in Device Manager reached by right clicking the Start button.

Right click Start button to access Device Manager, locate Bluetooth device (if necessary from View tab Show Hidden Devices), on Driver tab see if Roll Back is available, if not try Update Driver, first automatically, then Browse, then Let Me Pick to try all previously installed Drivers.

If these fail Uninstall the Driver, restart PC to reinstall. If the BT driver is not there, access the View tab in Device Manager to "Show Hidden Devices."

Make sure you're pairing correctly as shown here: https://support.microsoft.com/en-us/help/15290/...

See Fixes here which are all working:

https://support.microsoft.com/en-us/help/14169/...

https://superuser.com/questions/1017867/make-wi...

https://answers.microsoft.com/en-us/windows/for...

https://www.lifewire.com/fix-windows-10-bluetoo...

Try the Bluetooth troubleshooter at Settings > Update & Security > Troubleshoot.

Try turning off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup.

If this is a mic or headset right click Volume icon in System Tray to Open Sound Settings, make sure the correct device is selected for input or output in the dropdown menu.

Then try pairing again, if necessary run the Bluetooth Troubleshooter again.

If this was caused by a Version Update then for 10 days you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool which is explained more here:

https://www.howtogeek.com/223864/how-to-uninsta....

If you think the BT adapter has failed, you can replace it easily with a USB nano adapter like this one: https://www.amazon.com/ZEXMTE-Bluetooth-Receive...

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1909 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m....

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Answer 3

I have Bluetooth issues i have bought a brand new pcie wifi+Bluetooth 5.0 worked great then after shutting off the computer for the night boot up the next day Bluetooth is completely gone from windows

I boot up in Ubuntu and it worked fine saw the wifi card and Bluetooth so i know the device is working fine. I also had the same issues with a usb Bluetooth. A same issue i had on my laptop brand new laptop had to call dell support team to fix the issues unfortunately they couldn't and all devices worked. So i think it is windows 10 builds