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error codes 101 +104 when trying to play microsoft solitaire. what to do ?

Anonymous
2020-03-12T19:46:07+00:00

error codes 101 and 104 appear when trying to play Microsoft solitaire. what to do to fix this. happened last night and after reboot still get same messages. can play mahjong and jigsaw but not solitaire collection. how to fix please!!!!!

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2020-03-14T02:25:49+00:00

    This is the penultimate in clueless support. The problem is clearly on the platform side for Solitaire. I have followed several troubleshooting steps, uninstall, reinstall scenarios and nothing works. I cannot access the Xbox Live Service in Solitaire Collection but I can in Mahjong and Jigsaw. It keeps saying I am not connected to the Internet. Simple ineptness. I have had enough of this runaround. This happens from time to time and eventually, they wise up. Well, I don't have the time for them to get their act together.

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  2. Anonymous
    2020-03-13T14:58:26+00:00

    Also running into the same issue. Is Microsoft Casual Games down today?

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  3. Anonymous
    2020-03-13T11:37:49+00:00

    From the posts this looks like a universal problem.   The same has happened to me on my android phone. What to do?

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  5. Anonymous
    2020-03-12T19:55:48+00:00

    Hi Kathleen. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you.

    1. Install any updates for the game and MS Store in MS Store Hub (three dots at top right of Store app) > Downloads & Updates.
    2. Run the MS Store Apps troubleshooter at Settings > Update & Security > Troubleshoot.
    3. See common issues with MS Solitaire app:

    https://microsoftcasualgames.com/casualsuite/su...

    1. Reset Microsoft Solitaire in Windows Settings > Apps > Apps & Features > Microsoft Solitaire > Advanced Options > Reset. Restart PC.
    2. If that's not enough then Uninstall Solitaire from above location, restart PC, then reinstall from MS Store Hub (three dots at top right of Store app) > My Library.

    I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.

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