computer shutdown problem

Question

After pressing the shutdown button through the menu, the computer shuts down after only 5-10 minutes. If you turn off the computer by pressing the button, the computer shuts down almost instantly. It also shuts down quickly with alt+f4 How to solve this problem?

Answer 1

Hi, thank you for replying, the next step you can do is to uninstall unnecessary apps or programs on the PC, that will ease the performance of the PC as well as the shutting down time, in addition, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

1. go to this link: https://www.microsoft.com/en-us/software-downlo...
2. Select Download Now, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.

Reference: https://www.microsoft.com/en-us/software-downlo...

Answer 2

Hello, Bernard. Thanks for your help, my computer is shutting down in 2 minutes instead of 5-10 minutes. I would like to ask if there is any way to speed it up, because at first it was shutting down instantly. I want to thank you again for helping me.

Answer 3

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to assist, based on your inputs, it seems that services are interrupting the PC to shutdown, in this case, kindly follow the steps below:

Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Note: If the issue persists, check if you have installed any software that may have triggered the issue. If so, I recommend uninstalling it and then checking the device again.

Let me know how it goes and I hope that helps.

Bernard