BugCheck Error 1001: Fehlercode: 0x0000000a (0x00007fffffff0000, 0x0000000000000002, 0x0000000000000000, 0xfffff8033142ea79).

Question

Hello,

since I built a new PC i do get randomly bluescreens and can not identify the problem.

The error message is the following.

"Der Computer wurde nach einem schwerwiegenden Fehler neu gestartet. Der Fehlercode war: 0x0000000a (0x00007fffffff0000, 0x0000000000000002, 0x0000000000000000, 0xfffff8033142ea79). Ein volles Abbild wurde gespeichert in: C:\WINDOWS\Minidump\020925-29671-01.dmp. Berichts-ID: 7133898f-75c9-494b-b372-38053f260b83."

The error happens in no load or load conditions. Can not reproduce the problem.

Downloadlink of my .dmp file: 020925-29671-01.dmp

It is in German, but please reach out if a translation is needed.

Configuration:
ASUS B650E-F

AMD 9800X3D

Patriot Memory DDR5-64GB 6400Mhz

Nvidia RTX2080

Things I tried until now:

1. Reinstall Win11
2. Update all drivers
3. Update Bios
4. try to find the corrupt driver (wasn't able to)

Would be great to receive help on that. :)

Sebastian

Answer 1

Dear PsychoTomate1

I am glad to receive your reply.

Glad that your problem has been resolved.

You can find Rota's reply by clicking “Yes” in the bottom left corner to mark the issue as resolved.

We will close this thread for you when you are done.

If you have other Windows issues, feel free to post them in the Microsoft Community.

Best Wish

Shawn.Z-MSFT | Microsoft Community Support Specialist

Answer 2

Hello Rota,

Thank you very much for the expertise.

I did run the mem-test as proposed and was able to identify cache errors on the CPU. I reinstalled the drivers and it worked fine for the last two weeks.

I did this in the past before writing this article, so I assume the previouse installations does not worked correctly.

Never the less it is now working without any problems and i we can close this topic.

BR Sebastian

Answer 3

Hello，PsychoTomate

Welcome to posting in the Microsoft Community.

I see that your newly assembled computer frequently encounters blue screen problems. I understand that you must want to use it for gaming and use as soon as possible. I will help you locate the cause of the problem so that you can further solve these problems later.

First, I would like to ask you to test the problem in safe mode, which will help to rule out possible interference caused by third-party software or drivers. If the problem disappears in safe mode, you can confirm that it is caused by external software or user configuration; if the problem persists, it may be a system-level failure or hardware failure.

• Click the Start button in the bottom left corner of the screen and select Settings.
• In the Settings window, click on “Windows Update” and in the left menu, select “Recovery”.
• In the Advanced Startup section, click the Restart Now button. This will restart your computer and take you to the advanced startup options.
• From the options that appear, select “Troubleshooting > Advanced Options > Boot Settings”.
• Click on the “Restart” button, the computer will restart and display the boot settings menu, press the number key “4” or “F4” to enter safe mode.

If the blue screen still appears after a period of time in safe mode or simple operations, considering that you have reinstalled the system before and we believe that the system is in good condition, the problem is most likely not related to Windows, but caused by hardware failure. You may need to cross-test the components of the new computer. Use the following test steps to find the cause of the problem.

1. Memory test

• Create a bootable USB drive of MemTest86 and run it for at least 4 cycles to check for any errors.
• Enter the BIOS and test the memory down from 6400MHz to 4800MHz, or turn off XMP.
• Test individual memory sticks separately to ensure that the problem is not with a specific stick or slot.

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2. Graphics card test

• Use FurMark to stress test the graphics card and observe whether there are any crashes or blue screens.
• Make sure the graphics card is connected to a separate power cable and that the power cable is of good quality (avoid using low-quality cables).
• Switch to another motherboard PCIe slot and insert the graphics card for testing.
• Remove the graphics card and only use the built-in integrated graphics of AMD 9800X3D for testing and observe the situation.

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3. CPU test

• Use Prime95 or OCCT to test the CPU stability and see if it crashes.
• Check whether the CPU temperature is stable below 80°C.
• Test by lowering the CPU frequency or disabling overclocking in the BIOS.

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4. Hard disk/SSD test

• Use CrystalDiskInfo to check the health of the hard disk.
• Run CHKDSK or use HDTune to scan for damage.

5. Motherboard test

• Check if the motherboard has damaged capacitors or other visible problems.
• If conditions permit, replace another motherboard for testing.

Once you have completed the above steps, you can share more details and updates with me so that we can further explore the possible causes. Thank you for your understanding and cooperation!

Best Regards，

Rota|Microsoft Community Support Specialist