about internet speed

Question

i wanted to download genshin impact recently but the download speed is so slow even though my internet speed consistently at 300mbps download speed and 60mbps upload speed.....i search the problem on reddit and i found out my command prompt say " receive window auto-tuning level : disabled " which affected the download speed, does that default setting? i tried to set it normal but the command prompt sat it still disable. what should i do?

Answer 1

Hi danial ashraf1

Welcome to the Microsoft Community

I understand your slow download speed for this game.

You think that the "Receive Window Auto-Tuning Level" is disabled, which causes your download speed. You can try the following steps to enable it:

Open the command prompt as an administrator:

Press Win + X, select "Command Prompt (Admin)" or "Windows PowerShell (Admin)".

Enter the following command and press Enter:

netsh interface tcp show global 

Check the "Receive Window Auto-Tuning Level" to understand the current status.

Enable auto-tuning:

Enter the following command and press Enter:

netsh interface tcp set global autotuninglevel=normal 

Verify the changes:

Run the first command again to make sure it is set to "normal".

Sometimes you need to restart your computer for the changes to take effect.

Try to change the group policy

If you are a Windows Professional user, you can press the Windows logo key + S, enter Edit Group Policy, open it and look at Computer Configuration, click Windows Configuration, right-click Qos Configuration, select Advanced Qos Configuration, and set TCP throughput to 3 (highest throughput). Set TCP throughput to "maximum" to get the highest transmission rate instead of limiting it to a fixed value.

Contact me if you need anything else.

Best wishes

Merek.Z - MSFT | Microsoft Community Support Specialist