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Windows 11 Update 24H2 Blue Screen Error - kernel mode heap corruption

Anonymous
2025-01-30T07:37:46+00:00

Hello,

I use a lenovo thinkpad t15 gen 5 with intel core 5 config. All the drivers are up to date with lenovo system update. When i want to update windows to 24h2 everything works good until 93% of instalation process, then i receive blue screen error (image atached).

All drivers are up to date. In command prompt i run this sfc /scannow and i receive this message: Windows Resource Protection found corrupt files and successfully repaired them. After this i run again the update and the same blue screen.

So, how do i fix this? I do not want to install a fresh windows.

Windows for home | Windows 11 | Performance and system failures

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  1. DaveM121 888K Reputation points Independent Advisor
    2025-01-31T17:53:53+00:00

    In that case, there may be a hardware block on your hardware stopping that update installing, Microsoft are still working on the bugs in that update and have it blocked on many hardware configurations, it would be best to wait a while, then try the update again.

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  2. Anonymous
    2025-01-31T17:43:34+00:00

    So, i did all the steps that you tell me and i received the same error, blue screen - kernel mode heap corruption .... What do i do now?

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  3. DaveM121 888K Reputation points Independent Advisor
    2025-01-30T10:33:13+00:00

    Provided you download the ISO in the exact same language version ad you use for the Windows interface, then at the start of the process, you will be given the option to keep your files and apps, then this process will not affect your personal files, settings or installed software.

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  4. Anonymous
    2025-01-30T10:26:58+00:00

    If I go through this step, I'm interested in knowing if the settings I currently have in Windows remain exactly the same, if I lose personal data on the desktop / other partition, and if the software already installed on the laptop keeps all its settings.

    Thank you for your time.

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  5. DaveM121 888K Reputation points Independent Advisor
    2025-01-30T08:10:58+00:00

    Hi, I am Dave, I will help you with this.

    The most successful method to upgrade to version 24H2 is to use the Windows 11 ISO.

    Please follow the steps, this is then not like re-installing Windows, it is just like an update and your personal files, settings and installed software will not be affected.

    Click this link:

    https://www.microsoft.com/software-download/win...

    to download the Windows 11 ISO

    When the ISO file completes downloading

    Disconnect from the Internet

    Disconnect all external devices with the exception of a mouse or keyboard.

    Temporarily disable any 3rd party Anti-virus you may have installed

    Then, in Windows File Explorer, double click the ISO and then run Setup.exe and select the Install option.

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