LiveKernelEvent Code: 193 Parameter 1: 810 Windows 10 Version 1909

Question

OS Build 18363.1256

Toshiba Satellite C55-A-1HN

This has happened several times in the last few weeks, shutting down my laptop, which I have to restart.

"Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 193

Parameter 1: 810

Parameter 2: 0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_18363

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.18363.2.0.0.768.101

Locale ID: 2057"

And

"Description

The program dwm.exe version 10.0.18362.387 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 8

 Start Time: 01d6d85b0e12b4d2

 Termination Time: 60000

 Application Path: C:\Windows\System32\dwm.exe

 Report Id: efaa59cb-3734-4300-97f5-263f493b57a6

 Faulting package full name: 

 Faulting package-relative application ID: 

 Hang type: Unknown"

And

"Description

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffbc098e66b060, 0xffffef084fe299b0, 0xffffbc099dce7620). A dump was saved in: C:\Windows\Minidump\010521-17078-01.dmp. Report Id: 5d29df5e-ae5a-40e5-8d3f-f0ac99411e00."

And

"Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 1a1

Parameter 1: ffff8c01a9ec0080

Parameter 2: 0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_18363

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.18363.2.0.0.768.101

Locale ID: 2057"

And

"Problem signature

Problem Event Name: BlueScreen

Code: 9f

Parameter 1: 3

Parameter 2: ffffbc098e66b060

Parameter 3: ffffef084fe299b0

Parameter 4: ffffbc099dce7620

OS version: 10_0_18363

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.18363.2.0.0.768.101

Locale ID: 2057"

I have copied the Minidump to Onedrive/DMP Folder/122220-5968=01

The link is:-

https://1drv.ms/u/s!Ask2mSLkQArhgYcLlVjXhFEC72WlGA?e=xxE5Vf

Any further help (Rob B has helped in this just before Christmas 20/12/2020)

would be appreciated

Thanks

Mike

Answer 1

Hi Mike

I am Dave, an Independent Advisor, I will help you with this . . .

Your minidump file indicates a Windows driver named Pci.sys as the cause of your system crashes, because that is a built-in driver and your Windows 10 version is not up to date, you should click the link below, then click 'Update Now' on that page to download the Update Assistant, then run that to immediately get 20h2 and bring your PC right up to date and see if that stabilizes Windows 10

https://www.microsoft.com/en-us/software-downlo...

Answer 2

Hi Dave, it's now been 21 days since I have had a fault/event!

I know it's tempting fate, as I usually regret making positive comments, particularly involving IT problems, but it is looking as if your advice to upgrade to 20H2 has been the solution to my problem.

Thanks for your help.

Mike

Answer 3

Okay Mike, glad to Help, I will be here. . .

Answer 4

Hi Dave, thanks for your reply.

I have to admit that I have been reluctant to do the upgrade to 20H2, as, from previous experience of upgrading Windows 10 versions, it usually means that my Downloads, Documents and Pictures folders have been 'wiped' by the process, and I have had to reinstate their contents from my backup hard drive.

I was, therefore, delighted that this upgrade left the contents of these folders untouched, and that all my settings and downloaded apps were left still intact, even my Background and lock screens are still as set up by me!

Any way, my Livekernelevents and Bluescreens have been occurring at irregular times, sometimes every other day, sometimes up to 7 days between them.

In view of this, I will have to wait and see if, or (hopefully) not, they re-occur.

I will keep you posted on events, whether they are positive or not, but give it at least a week to see if your solution is the one!

Thanks again for your help.

Mike