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I purchased Windows 11 Pro through the Microsoft store last year. I paid for this upgrade using PayPal. I can see the payment within my PayPal account. When I try to install Windows 11 Pro through the Microsoft Store, it prompts me to pay for the upgrade again. I am logged into the Microsoft Store with the same account I purchased the upgrade with. I have reinstalled Windows 11 twice to fix this error. Please don't give me suggestions like running a Powershell command or uninstalling and reinstalling the store -- I've ran all these commands from other threads. They do nothing except waste time.I called the MS support hotline, but was told by a robot that they wouldn't give me support over the phone and that I had to use the website. The website has no useful information about my issue.
Can someone please give me the super secret email I need to use to get my purchase back in my account.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Hi Arthur,
My name is Igor, it's a pleasure for me to help others and I'll do all my best to help you.
When you try to upgrade Home to Pro thru Store, the Store does not check if you purchased an upgrade previously, it just suggests a new upgrade.
Do you mean you have Windows 11 Home after reinstallation? If yes, please change a product key to a generic Pro key: VK7JG-NPHTM-C97JM-9MPGT-3V66T This should help.
