Hi JessicaDion.
I'm David, and I'm happy to help you.
I suggest not to use software like Driver Booster to update your computer's drivers. This type of software causes more problems than it helps.
Always install drivers downloaded from the computer manufacturer's website, using driver update software provided by the computer manufacturer or Windows Update.
From my recent experience with systems that have had problems after running Driver Booster, a factory reset will not help. Not even trying to reinstall the drivers, because it can be hard to know all the drivers he "updated".
The best option, in this case, is to clean install Windows.
But first, there is a small chance that your computer has a restore point created before running Driver Booster.
I suggest you restore Windows using a restore point created before running Driver Booster.
- Press "Windows + R", type RStrui and press Enter;
- In the "Restore System Files and Settings" window, select "Next".
Note: If on this screen you have two options to choose from ("Recommended restore" and "Choose a different restore point"), see if the "Recommended restore" is before the problem started. If so, select "Search affected programs" and proceed as in step 4. Or select "Choose a different restore point" to see the list of available restore points and proceed to Step 3.
- Select the restore point you want to use from the list of results, then select "Search affected programs".
Note: If you don't see the restore point you want, check "Show more restore points".
- You will see a list of items that will be deleted if this restore point is run. If you are satisfied with the exclusions, select Close > Next > Finish.
Feel free to ask back any questions.