Playing audio while using Microsoft Remote Desktop client on Mac to access Windows

Question

Versions

• Mac OS Monterey (12.1)
• Microsoft Remote Desktop Version 10.7.2 (1965)
• Target Machine: Windows 10 Pro 21H1

Desired State

• Using Microsoft Remote Desktop client on Mac to access Windows 10 machine
• Would like any audio to remain/play on the Windows machine
• Option is set accordingly on the Mac RDP client (see insert below)

Problem

• When connected to the Windows machine, no audio plays on the Windows machine

Workaround

• Before connecting via RDP from the Mac, launch any application by logging directly into Windows and generate audio
• Let the audio continue playing
• Initiate connection from the Mac RDP client to Windows
• Audio continues to play locally on Windows, as desired
• End the application
• Then, any new audio played on the Windows machine plays locally as expected
• If I disconnect the RDP session and re-connect, Windows audio stops working again
• Have to repeat workaround

Has anyone else noticed this? Any pointers? Thanks!

Answer 1

Hi -

Does anyone else have any 'meaningful' input?

Thanks!

Answer 2

Hi Oliviaq,

Thanks much for taking the time to respond.

Respectfully, none of your suggestions are relevant in this case. May I kindly request you to re-read my original question?

If my problem description is unclear, kindly let me know.

Thanks again.

Answer 3

Hi ,

Thanks for using Microsoft products and posting in the community.

I understand from your message that there is no sound problem when using Microsoft Remote Desktop client to access Windows on Mac.

Generally, there is no sound in the audio when you open a video on remote desktop. If you want to transmit sound, there is a setting for remote collector sound in the "Local Resources" option of remote desktop connection. By setting the "Bring to this computer" option, you can make the music played on the remote server output on the speaker or Mic of the RDP terminal device, which can effectively solve the music playback problem caused by system resource limitation or software limitation and network file access limitation of Thinclient/WinCE. Solution. Another way is to stay on the remote computer (Leave at remote computer), that is, when playing on the server, the sound output is still on the speakers or Mic of the remote computer.

Don’t worry, you can try the following steps to see if you can solve your problem.

1. first make sure that the remote host has a sound card and drivers installed, in other words, that the remote host can produce sound.
2. On the remote host, start-run-gpedit.msc and open Group Policy.

Computer Configuration - Administrative Templates - Terminal Services - Client/Server Data Redirection - Enable "Allow Audio Redirection.

3. Restart.

I hope the information provided is useful to you, Feel free to post back if you need further assistance.

Best Regards,

Oliviaq | Microsoft Community Support Specialist

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Answer 4

For anyone else who runs into this - the issue seems to have been resolved in the latest Mac client update:

Microsoft Remote Desktop Version 10.7.5 (1969)

Good luck!

Answer 5

Hi ,

If I have misunderstood your question, you are welcome to reply and correct me!

Since there is no audio playback on your computer's remote connection, the problem will reappear as soon as you disconnect the RDP after trying your own method.

This caused by a number of reasons, such as incompatible programs, drivers are not modest and so on. You can enter the widows time viewer will see an error, and then look at the path of the error program to find the corresponding program, delete or uninstall to see if the problem can be solved.

In addition,

In xp open these services: start - run - services.msc find these services all open

• Remote Access Auto Connection Manager
• Remote Access Connection Manager
• Remote Desktop Help Session Manager
• Remote Registry
• Terminal Services

Then right click on My Computer --- Properties --- Remote --- Remote Desktop check off

If the above does not solve your problem, then you can contact our telephone after-sales service to help you solve your problems

Microsoft Service Center Phone Number: Windows Personal User Support: 8008203800/4008203800-1-1-3-2-1

I hope the information provided is useful to you, Feel free to post back if you need further assistance.

Best Regards,

Oliviaq | Microsoft Community Support Specialist

---

* Beware of scammers posting fake support numbers here.

* Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.