Chat & Channel Missing Android App

Question

I have used Microsoft Teams for 2 years on the same Samsung Galaxy (Android) device. In the past I was able to make calls, send messages, toggle between different chats and channels, etc.

Last week, I made a call using the app. Since then I no longer have an option to select to get back to chat or channels, or any other functionality, they have all disappeared.

I have cleared/deleted the cache and data, that didn't work. I uninstalled and that didn't work. I turned on the beta and nothing happened. Please help.

Answer 1

Hi All,

I had a ticket open with Microsoft about this issue. Their response below (taken from the link):

"A Teams Android mobile app singed in with an account tied to Microsoft Teams Shared Device license is used as a shared device by frontline workers to make and receive calls as part of their daily work using Teams."

Set up an Android mobile phone as a common area phone - Microsoft Teams | Microsoft Learn

You will need to remove the license in order to use the Chat functionality. If you still require Teams calling functionality you will require a Microsoft Teams Phone Standard License.

Kind Regards,
Lleyton

Answer 2

Hello Zee,

Thanks for posting the query here in this forum.

I’m sorry to hear that the Chat and Channel in Teams on Android device.

Since Clearing the cache and uninstalling the app does not help.

Try disabling / enabling show channels in chat list.

Tap on your photo > Settings > Messaging. You should see an option 'show channels in chat list'.

Toggle the button, the app will relaunch.

I hope this helps! Let me know if you have any questions.

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. “

Best regards, Oluwatosin.

Answer 3

Hello Zee,

Thank you for the update. I'm sorry to hear that the troubleshooting steps do not help in resolving the issue.

Sign into Teams on the web to confirm if chat and channels showing at https://teams.microsoft.com/

Looking forward to your response.

Answer 4

Thank you for responding. Unfortunately, "Messaging" is no longer an option for me to choose from.