Cannot reinstall Project 2016 Std retail on replacement HD. Product key alreay in use.

Question

Hi there. We had purchased Project 2016 Std retail box through Staples a few years ago. I had to replace the hd on a laptop. I still have the retail box and product key. However when I try to download the software through office.com/setup I get the message saying "Product key already in use." I've tried calling Microsoft support, but I keep getting transferred in circles. Is there anything else I can do besides pay $499 for one-time support just to unlock the product key?

Answer 1

Sounds good, you're welcome.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Thanks Patrick. I will post the question there.

Answer 3

Office Project is not currently supported here on QnA. The product group for Project actively monitors questions over at
https://techcommunity.microsoft.com/t5/project/ct-p/Project
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_project

--please don't forget to Accept as answer if the reply is helpful--