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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Hi Olivia,

Thank you for posting in Microsoft community.

According to your description, would you please kindly provide more information for us so that we can assist? Thank you

1, would you please kindly confirm if you are using work/school email or personal email?

2, would you please kindly share some screenshots and provide more details about this issue please?

Thanks. Please kindly let me know if you have any updates.

Best regards,

Laine-D - MSFT | Microsoft Community Support Specialist

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