Error message in outlook when logging on “refresh application - something went wrong”. Clicked the refresh application button but it doesn’t do anything. This is error message is on my iPhone

Question

Error message in outlook - keeps saying something went wrong & to refresh application. Once button is clicked, nothing happens.

Answer 1

Hello,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for understanding.

Best Regards,

JK

Microsoft Community

Moderator

Answer 2

Hello JANET LEE4,

Good Day!

Welcome to Microsoft Community, we are here to help

Thank you for bringing this to our attention, I understand that you need assistance with your Outlook Mobile. Please follow these steps below:

Troubleshooting issues with Outlook Mobile can help ensure smooth functioning. Here’s a systematic approach:

Check Internet Connection

• Ensure your device has a stable internet connection—Wi-Fi or mobile data.
• Restart your router or switch to a different network if necessary.

Update Outlook App

• Go to your device's app store (Google Play Store or Apple App Store) and check for updates.
• Install any available updates for the Outlook app.

Restart Your Device

• Restart your phone or tablet to resolve temporary system glitches.

Clear App Cache and Data

• On iOS:
  • You may need to uninstall and reinstall the app since iOS does not have a direct cache-clear option.

Uninstall and Reinstall the App

• If all else fails, uninstall Outlook Mobile and reinstall it from your device's app store. This will reset the app completely.

Hope this helps!

Best regards

JK

Microsoft Community

Moderator