OneDrive Personal stuck Processing changes

Question

I uploaded about 24,000 files from my PC into the Cloud then set them to work offline, so I understand onedrive cloud downlaoded the files back down to my PC into a onedrive folder. I have files in the onedrive Cloud I can access from my Android phone using the onedrive android app, and files in the OneCloud folder on my PC which if I work on will be synced with ones held in the cloud. I also understand if I work on files in the cloud on my android phone then the file in the cloud will change and that change will be synced onto the file stored on my PC.

After triailing onedrive for a week as part of 365Office onedrive on my pc got stuck processing changes. I restarted onedrive, re-linked to PC and downloaded onedrive files (~230G) to PC again. This morning I deleted some files on onedrive cloud from my phone and but the changes have not appeared in my onedrive folder on my PC and the app on my PC is stcuk "processing changes". I reset the app on my PC and it is now stuck processing changes.

Answer 1

My new laptop got stuck for 4 days "Processing Changes - 347KB of 347KB"

Eventually I found that if I opened the OneDrive folder on my laptop, and looked very carefully at the little symbols in front of the folder or file names, they were either green (OK), or blue with a tiny little arrow in a circle (syncing).

The total size of the files with little blue circular arrows was 347KB.  Three files were .xls files that had synced across to the new laptop from the old one via OneDrive, so why they  couldn't sync back I have no idea.  Anyhow, I opened them in Excel, and re-saved them as .xlsx files, and lo and behold, they synced.  Both the .xlsx and the older .xls files.  The other two were .doc files that needed re-saving as .docx.

It is insane that these files could have synced across TO this new laptop, but OneDrive couldn't maintain or confirm that sync - or whatever it failed at.

Maybe that will help you or someone in future.

Answer 2

On Friday 12th, it finished!  SO it had been processing changes for at least 6 full days of 24 hours each. I left it a couple of days before posting an update to make sure.  It seems to have settled down and is now only processing as I change files.

Answer 3

My issue is similar or even worse. I only signed up for Office 365 last week, and jumped to 1TB of space.  I had a new laptop and wanted to keep the old one but mirror files across via OneDrive.  I expected an initial flurry of activity, like when I set up BT Cloud a couple of years ago, and then a drop to very little activity.

There are tens of threads in the community about this issue, over many years, yet there seems to be no explanation of what is actually happening.  I didn't want to start yet another one, and my issue seems similar hence posting on this latest of threads I could find.

Last week, OneDrive had finished processing changes. Yesterday, it was processing 65000 changes. When I went to tea about 3 hours ago, it was processing 4300 changes, so I thought it must be nearly done.  On return, it is back up to a silly number again.  It was showing as Processing 117000 changes, but it wouldn't show me what it was doing and what is uploading or downloading. (All numbers rounded to nearest 1000 for ease of typing).  The number was slowly reducing in all instances.

I found a thread on here that suggested pausing and restarting sync.  I have done that, and on restarting after about 10 minutes, it said "all files in sync".  But within a few seconds, it started uploading files again. It has been uploading photos for a quarter of an hour, and all it has been showing is "OneDrive Processing Changes".  Now it is showing "Processing 218 change", and a few seconds later "Processing 915 Changes", now back to just "Processing Changes".  It is STILL uploading, and the number to process is constantly increasing in leaps and bounds.  Now up to 13,204, and in the time taken to type this, 15,242. About 3 minutes later, and it is 8,298.

When I looked at the settings, I have my system set to keep all files on my PC, and it is only uploading not downloading.  BUT the web interface to my OneDrive has, since last Wednesday, remained at "Using 525GB of 1TB".  The total storage used is not changing, so it must be overwriting the files that are already uploading.

I wish it would give more information about what it is thinking.  I haven't gone near those photos in months, so why are they needing to be synced?

Why? Why? Why?

Answer 4

I received a message to phone a USA number, but I am in UK.