OneNote sync error

Question

Split from this thread.

Hi I did all the above, now I am unable to go into one of my sections, but the others are all okay. This is what comes up online and on the app also. Do you know how to fix this?

Answer 1

If I try to sync on the one note app, its say "This section was created in an older version of OneNote and is incompatible with your cloud notebook". Which I have not updated the app or anything, have been using 16.36 for awhile.

Answer 2

I am unable to create a new notebook, any name for the notebook I put in it says this name is already taken. If I click file, the only options are info, print, share or about...

Answer 3

Hi Katelynsimpson,

I've searched for the error code but seems like this error code is not listed in the common errors.

As you mention, “unable to go into one of my sections” it seems issue happen to only one section in both via OneNote for web and OneNote for Mac.

Since, you go to OneNote online and you will get same error message.

In this situation, I suggest you please Click File > New to create a new notebook in your OneDrive. Move all the sections to the new notebook and Click File > view Sync Status > Sync the new notebook. Go to OneDrive Online to see if the changes appear in the new notebook. After all you can delete the old notebook

I appreciate your patience and understanding.

Best Regards

Waqas Muhammad

Answer 4

Error code: 0xE40200C4

Answer 5

also this