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Microsoft Error Reporting log version: 2.0

Anonymous
2020-03-27T07:44:28+00:00

Hi, I tried using Microsoft Word on my iMac  this morning several times but it doesn't work and keeps sending me the following error report: 

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x00007fad00000000)

Date/Time: 2020-03-27 07:37:22 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.35.0.20030802

Crashed Module Name: MicrosoftPTLS7

Crashed Module Version: 16.35.0.200308

Crashed Module Offset: 0x00000000000024f6

Blame Module Name: MicrosoftPTLS7

Blame Module Version: 16.35.0.200308

UnsymbolicatedChecksum: 6133F9C102D7EE2100F1AC315E01A866

Blame Module Offset: 0x00000000000024f6

StackHash: 4923f1cf6e8b92b-dm_1_main

Application LCID: 1031

Extra app info: Reg=en Loc=0x0407

Build Type: Release

Crashed thread Stack Pointer: 0x_00007ffee6ff5f60

Crashed thread: 0

What's the problem and how can I fix it? 

Thank you

Natalie

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-03-27T08:12:57+00:00

    Hi, I am Rodel an independent advisor and I would like to help you to resolve your issue.

    I found an article about that problem. Please visit this link https://answers.microsoft.com/en-us/msoffice/fo... and follow the guide how to fix the issue.

    I hope this will help. Please let me know if you need further assistance.

    Thank you.

    3 people found this answer helpful.
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