OneDrive

Question

dear moderator,

i can't autosave or share a content in the application. except if i do my work at office 365 website.

note: my default store folder is renamed by me and somehow i can't turn it back. it turns out like this after i renamed the folder

here are the following notification from the app

" the folder you selected no longer exists. the folder may have been moved, renamed, or deleted."

or

regards,

christian

Answer 1

Hi chunggi,

Thanks for your updates in Private Message and I have received it.  as for the folder in OneDrive, you mentioned that you renamed it, and it seems that you get error when try to save files to that OneDrive folder from Word document, here are some suggestion:

1.     Please try sign out your account and sign in again to refresh OneDrive folder list in Office and check if you can save word document.

2.     Please try to open OneDrive website by click **OneDrive icon>View Online,**and check if you can find the folder here, if you can , try to save the folder to Local first and upload to cloud then.

3.     Please try to reset OneDrive, then sign in OneDrive and check if you can save files to OneDrive.

Hope these can help. Could you please share results after trying steps above if you still need help?

Regards,

Clark

Answer 2

Hi chunggi,

Thanks for the update, you may share the information with us from Private Message.

Best Regards,

Clark

Answer 3

dear moderator,

unfortunately the solution that you gave me doesn't help the upload on OneDrive

can i share the information privately? because i'm afraid it's not safe to share publicly

regards,

christian

Answer 4

Hi chunggi,

Have you checked information above? Welcome to post back if there are any updates.

Regards,

Clark

Answer 5

Hi chunggi,

I go through the post carefully, as for the issue, here are some suggestions:

1. Please try if you can Save As the document to another location on OneDrive, then open the new copy of the document, check if Autosave works here. For more information: please check “Save to a different location on an online service.” Part in the article: Save a file in Office for Mac
2. Save the document to Desktop, then move the file to OneDrive sync folder, check if autosave works after file syncing.
3. Click on the OneDrive icon in Menu bar> Click More > Preferences > Office > check "Use Office applications to sync Office files that I open”

If suggestions above don’t help, could you please share information below with us for further troubleshooting?

1. What is your Office version? please check it from Word>About Word.
2. On the files with the issue, may I know where does the file locate? Please open the file, click File>Properties and check file path.

Regards,

Clark